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Visitor

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3 Messages

Monday, October 11th, 2021 12:13 AM

Closed

Xfinity stream app to Chromecast

I have three TVs, all different brands, using Chromecasts. Locations are living room, bathroom, bedroom. All working reasonably well for about 4 months. Recently, I had trouble using the Xfinity stream app to two of the TVs, Bathroom and living room.I resolved the problem on bathroom TV by resetting the Chromecast and using a different network For both the Chromecast and my phone. For the living room (Samsung)TV, I have tried everything else I can think (resetting, rebooting router, updating app, power down everything and back up,etc) 

Here is what happens. I am able to use the app and connect to the Chromecast on the TV. I will see the screen that appears on the TV saying”ready to cast”. When I actually go to choose a show to cast, I will see the three flashing dots on my phone as normal. But nothing will actually display on the TV. It stays on the same screen that says “ready to cast”. And the phone keeps showing the 3 flashing dots. I know that it is connecting to the Chromecast because then I can also choose to”stop casting “ and then Chromecast disconnects and I see my regular tv display. It just can’t seem to make that final connection to display a show. 
please help!!!!

Visitor

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1 Message

4 years ago

Same issue, cannot stream from Xfinity app to Chromecast, it has worked fine for a year, now has worked sporadically the last 10 days or so. Not working now. PLEASE ROLL BACK THE APP UPDATE!!!! So it will work again!

Official Employee

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2.2K Messages

Hi, @user_3d9b96. We know this has been frustrating for everone as we work to get this fixed. I appreciate your patience, and I can assure you we are doing everything we can.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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9 Messages

4 years ago

My Chromecast finally worked last night.

Official Employee

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4.2K Messages

@user_f7310c, thanks for reaching back out and providing us with this update, very much appreciated! We're very happy to hear this issue has finally been resolved on your end. Please be sure to reach back out on our forums page fr any future issues or concerns, we're here 24/7 to assist you. Thanks and have a great weekend! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

3 years ago

We are using Chromecast to stream xfinity and the stream app only recognizes one of our two Chromecast enabled TVs. Every other streaming app allows us to stream to both TVs. What’s wrong? I have rebooted, checked the network and everything. As a work around I’ve had to download the individual apps (HGTV, MSNBC) snd stream from them directly but that’s crazy for all channels. What’s the fix? 

Official Employee

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2.3K Messages

Hello @user_53e8b8. On the TV not recognizing the stream app, is it getting any errors? Can you provide me the make and model of the TV that is having the streaming problem as well please? We would be happy to help find a fix for the TV not streaming properly. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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