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Visitor

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3 Messages

Mon, Oct 11, 2021 12:13 AM

Xfinity stream app to Chromecast

I have three TVs, all different brands, using Chromecasts. Locations are living room, bathroom, bedroom. All working reasonably well for about 4 months. Recently, I had trouble using the Xfinity stream app to two of the TVs, Bathroom and living room.I resolved the problem on bathroom TV by resetting the Chromecast and using a different network For both the Chromecast and my phone. For the living room (Samsung)TV, I have tried everything else I can think (resetting, rebooting router, updating app, power down everything and back up,etc) 

Here is what happens. I am able to use the app and connect to the Chromecast on the TV. I will see the screen that appears on the TV saying”ready to cast”. When I actually go to choose a show to cast, I will see the three flashing dots on my phone as normal. But nothing will actually display on the TV. It stays on the same screen that says “ready to cast”. And the phone keeps showing the 3 flashing dots. I know that it is connecting to the Chromecast because then I can also choose to”stop casting “ and then Chromecast disconnects and I see my regular tv display. It just can’t seem to make that final connection to display a show. 
please help!!!!

Visitor

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1 Message

2 m ago

I have the same problem with CC.  My version 1 CC works fine.  The problem is with Gen 3 

and above.  Problem started Oct 7.  I tried everything Icegurl did.  Nada.  Please help as this situation was reported as early as 2016,

Official Employee

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467 Messages

Hello, @user_d94a0d, are you able to let us know what model your Generation3 is? This link well help us review what Chromecasts are compatible with Xfinity Stream. (https://comca.st/3oWzWc5)

 

  • Chromecast (original) - 4254, 4239
  • Chromecast 2 - 8198
  • Chromecast 3 - 6311
  • Chromecast Ultra - 6653
  • Google Home Hub - 8199
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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6 Messages

I am having the exact same issue, noticed it first on 10/9/21.  THIS IS SO FRUSTRATING, all of my Chromecasts worked for close to 2 years, including a built-in Chromecast (VIZIO TV).  All of a sudden, certain ones in the house are not working!  Same exact thing as "Icegurl"

Here is what happens. I am able to use the app and connect to the Chromecast on the TV. I will see the screen that appears on the TV saying”ready to cast”. When I actually go to choose a show to cast, I will see the three flashing dots on my phone as normal. But nothing will actually display on the TV. It stays on the same screen that says “ready to cast”. And the phone keeps showing the 3 flashing dots. I know that it is connecting to the Chromecast because then I can also choose to”stop casting “ and then Chromecast disconnects and I see my regular tv display. It just can’t seem to make that final connection to display a show. 

I've even had a Tier 3 Tech out to my house last night, he was perplexed - we troubleshot everything as all of the above individuals - hard factory reset of chromecasts even.  Every other App/Streaming Service I have works just fine - this is a specific problem to the "Xfinity Stream App" and it's communication or handshake with chromecast devices!

I even spoke with the on-site tech's supervisor (Thad Wilson) this morning...he directed me to this forum.  This really needs a fix, ASAP as this has disrupted our experience.  I sincerely hope there will be monetary compensation for the downtime of the service.  4/5 tv's in my home operate with the Xfinity Stream APP!

Please Help, ASAP!

Visitor

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2 Messages

2 m ago

I’m having the exact same issue started 2 days ago. Other apps like YouTube, sling tv, etc… are able to cast but not Xfinity. Very frustrating and close to switching to another service.

Official Employee

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658 Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Looking into the concern regarding the ability to cast the Stream app I do see that it is a known issue and our expert engineers are working on resolving the concern. I'm happy to look into it and see if we can get it working with some basic troubleshooting steps. You do want to make sure that your phone or device you are casting from is connected to the in home Wi-Fi network. Can you tell me what device you are trying to cast from and what troubleshooting steps you have already taken?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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7 Messages

Any updates? This is getting ridiculous. 

Visitor

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1 Message

2 m ago

Same issue.  When I called and tried to talk to someone for tech support, they didn’t even know what a Chromecast was…

Official Employee

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304 Messages

Welcome to our community forum, @user_e38aa1! I use the streaming app all the time so I'd be frustrated if I was having issues. I apologize that you're having trouble with the app and support over the phone. Rest assured, you've reached the perfect team for help and we'll stick with you until we get this back up and running. Are you having issues with the app on other devices? What troubleshooting steps have you tried so far?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

6 Messages

2 m ago

I am having the exact same issue, noticed it first on 10/9/21.  THIS IS SO FRUSTRATING, all of my Chromecasts worked for close to 2 years, including a built-in Chromecast (VIZIO TV).  All of a sudden, certain ones in the house are not working!  Same exact thing as "Icegurl"

Here is what happens. I am able to use the app and connect to the Chromecast on the TV. I will see the screen that appears on the TV saying”ready to cast”. When I actually go to choose a show to cast, I will see the three flashing dots on my phone as normal. But nothing will actually display on the TV. It stays on the same screen that says “ready to cast”. And the phone keeps showing the 3 flashing dots. I know that it is connecting to the Chromecast because then I can also choose to”stop casting “ and then Chromecast disconnects and I see my regular tv display. It just can’t seem to make that final connection to display a show. 

I've even had a Tier 3 Tech out to my house last night, he was perplexed - we troubleshot everything as all of the above individuals - hard factory reset of chromecasts even.  Every other App/Streaming Service I have works just fine - this is a specific problem to the "Xfinity Stream App" and it's communication or handshake with chromecast devices!

I even spoke with the on-site tech's supervisor (Thad Wilson) this morning...he directed me to this forum.  This really needs a fix, ASAP as this has disrupted our experience.  I sincerely hope there will be monetary compensation for the downtime of the service.  4/5 tv's in my home operate with the Xfinity Stream APP!

Please Help, ASAP!

Visitor

 • 

6 Messages

2 m ago

I am having the exact same issue, noticed it first on 10/9/21.  THIS IS SO FRUSTRATING, all of my Chromecasts worked for close to 2 years, including a built-in Chromecast (VIZIO TV).  All of a sudden, certain ones in the house are not working!  Same exact thing as "Icegurl"

Here is what happens. I am able to use the app and connect to the Chromecast on the TV. I will see the screen that appears on the TV saying”ready to cast”. When I actually go to choose a show to cast, I will see the three flashing dots on my phone as normal. But nothing will actually display on the TV. It stays on the same screen that says “ready to cast”. And the phone keeps showing the 3 flashing dots. I know that it is connecting to the Chromecast because then I can also choose to”stop casting “ and then Chromecast disconnects and I see my regular tv display. It just can’t seem to make that final connection to display a show. 

I've even had a Tier 3 Tech out to my house last night, he was perplexed - we troubleshot everything as all of the above individuals - hard factory reset of chromecasts even.  Every other App/Streaming Service I have works just fine - this is a specific problem to the "Xfinity Stream App" and it's communication or handshake with chromecast devices!

I even spoke with the on-site tech's supervisor (Thad Wilson) this morning...he directed me to this forum.  This really needs a fix, ASAP as this has disrupted our experience.  I sincerely hope there will be monetary compensation for the downtime of the service.  4/5 tv's in my home operate with the Xfinity Stream APP!

Please Help, ASAP!

Visitor

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6 Messages

@user_1a5ce7

is there any movement on the fix to this issue? 

Official Employee

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417 Messages

@user_1a5ce7 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. We are aware of the issue some customers are having when attempt to cast. The work is on going and we are working to find a resolution as soon as possible. Thank you for your patience. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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9 Messages

@XfinityHeather when will this be fixed?

Visitor

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1 Message

1 m ago

I have Chromecast devices and they work fine with everything but Xfinity.  Is there a fix yet?

Official Employee

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151 Messages

@user_89b3cd

 

Hey there, at this time we do not have any news to share. Our engineers are aware and working to find a solution as soon as possible. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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9 Messages

Just shows “Ready to cast”. When I hit the streaming icon next window says “media not selected”.

Visitor

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9 Messages

@XfinitySheila when will this be fixed?

Visitor

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3 Messages

1 m ago

Hello, 

This issue is happening on my chrome cast gen 3. So far xfinity stream works on chrome cast ultra. Hopefully there will be a fix on the gen 3 chrome cast and my ultra keeps working! 

Visitor

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1 Message

1 m ago

Having the same issue and it started with the Xfinity Stream app update version 6.11 which updated on my iPad on October 13.

Visitor

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6 Messages

1 m ago

Gen 2 is now INOP.  To date, GEN 3 out first and now Gen 2.  Gen 1 still operates but slowly...I'm wondering if you are implementing a fix?

Visitor

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6 Messages

1 m ago

UM vs MI STATE is 10/30...really need a fix by then!!!

Official Employee

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296 Messages

Hello @user_1a5ce7, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

4 Messages

1 m ago

Update:  My TV Apps started working immediately after I picked up and activated an X1 Set Top Box (2 days after the original post).  I got the box for troubleshooting, but will keep it.  When Xfinity stopped giving my household 1 box free, we went to streaming app only.  There was no useful support for the Streaming Apps alone.

Original Post

I'm in Michigan.  One Samsung TV in my house has has had streaming outages for a week.  Today, none of the TVs in my home will stream.  I get a message that there are not channels on my plan.  When it was one TV I could delete and reinstall the app every couple of days.  Now, none of the TV's respond to restarting the modem or deleting the app. The outage map shows outages in zip codes all around me, but says my house is OK.   

(edited)

Official Employee

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296 Messages

Hello @Kam789, thank you for reaching out to us on our community forums. Could you please send our team a private message with your full name, full address, and username? Our team can definitely assist!

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

9 Messages

1 m ago

I have same problem. Bought new Chromecast and it worked for a week. Now new one shows same thing. Wasted $30. Just shows Ready to cast. When I hit the streaming icon next window says media not selected.

Visitor

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1 Message

1 m ago

I am also having the same problem since last night. When can we expect this to be corrected?!?!

New Poster

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6 Messages

1 m ago

I noticed today that my Gen 3 Chromecast device works with app while my Gen 2 will not. Hope this helps.

Visitor

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3 Messages

@mlarkins thanks for the update! Unfortunately after double checking, my gen 3 chromecast still isn’t work with the xfinity stream app… (stuck with the “ready to cast” screen)  :( 

Visitor

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3 Messages

@user_5c57aa based on iOS 15.1 update, I was able to cast xfinity stream via gen 3 chromecast! 

X121

New Poster

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10 Messages

1 m ago

Having all the same issues. All streaming apps not relying on Xfinity - YouTube, PBS, Netflix, prime, all stream just fine with Chromecast. The problem is not with my device or my wifi or my Chromecast. It is with Xfinity.  

Multiple contacts with Xfinity ‘customer service’ gets me zero results, only an assurance my problem will be reviewed by a tech specialist and I will be contacted. Ticket CR 00 89 03 122.  No call back for resolution despite multiple requests. Have rebooted box, factory reset Chromecast, deleted and reinstalled Xfinity App.  

Come on xfinity. It’s been too long waiting for a fix. Just let us reinstall the old version of the app which worked. And an offer of some compensation other than the $10 suggested if I wanted to be transferred to ‘billing’ would be appreciated. Jeez. 

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