4 Messages
Xfinity Stream App Stuck on Purchases
I recently learned about the Xfinity Stream App and downloaded it on all three of my Roku TVs. I am able to sign in, however the app gets stuck on the "Purchased" screen showing only shows that I previously purchased. I am not able to access live TV or any other features. All three TVs have this issue. The app works on my mobile phone. How do I solve this issue? I tried restarting the TVs, reinstalling the apps, etc. to no benefit.
XfinityBillie
Official Employee
•
2.8K Messages
1 month ago
@user_npk4ry Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I know my family loves being able to use the Stream app on our Roku TVs, and it's important to me that we help to resolve the Stream app concern that it is stuck on the Purchased screen. I understand that you have already uninstalled, restarted the TV and then reinstalled the app. Can you check to see if there are any firmware updates for your TVs? If so, please uninstall the Stream app, install the firmware update, restart the TV and then reinstall the Stream app.
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