Visitor
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7 Messages
Xfinity Stream App Recorded Shows Freezing
The last 3 shows in a row that I’ve recorded and tried to watch on my iPad with the Xfinity Stream app freeze at some point and I can only hear audio while the picture freezes. This has happened a lot in the past but is getting too frequent now. The app is clearly not functioning correctly to be usable. Any advice?
user_9c50b4
Visitor
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1 Message
3 years ago
It doesn't matter what device I use, the freezes continue. Didn't have this issue until we upgraded to the new cable box. It is pretty frustrating as it is getting worse by the day. Today the freezes are occurring every 10-15 seconds. We switched cables and filtered our power and no improvement. It is obvious that the box model we have is defective or it may be an inherent problem with that model. Others have suggested that the model we have may have been a refurbished model and was not properly serviced. Will take it back today for a change out.
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user_00418f
Visitor
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1 Message
3 years ago
I am having the same freezing issue. It happens on my Samsung and my new Iphone. This is not a phone issue this is a Xfinity App issue. From looking below this seems to be a problem with Xfinity. 've tried everything that has been posted below
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user_818e30
Visitor
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7 Messages
3 years ago
FYI I spent weeks trying to resolve this over slo-motion customer text chat. There is no resolution, no fix for this. The best to be hoped for is that the problem will come and go and will be better sometimes and worse at other times. My solution: I was a "triple play" customer but this motivated me to finally drop my cable service (and landline), keeping just the internet service. And I'm auditioning other ways to get TV channels that are more reliable and less pricey. (Trying Fubo and Hulu+LiveTV first, finding slight drawbacks and advantages to each, but either is better for streaming on the go than the glitchy Xfinity Stream app that they just don't seem to be willing or able to fix. What they are willing to do is to waste your time acting as if a long conversation via this forum is going to resolve your problem.)
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user_113786
Visitor
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1 Message
3 years ago
I’ve been experiencing the same issues with the app for over a year. With the lack of fixes it seems like a really shady way to not let customers skip the commercials in a recording. I end up trying to watch on demand versions of the shows I recorded and can’t fast forward the on demand shows, so I either have to rewatch half a show I’ve already seen or give up and don’t watch. This is not worth the $$ anymore.
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user_aec467
Visitor
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1 Message
3 years ago
Like everyone in the previous chats, I am experiencing the same problem with the picture freezing and the voice continuing. This only occurs when I download a recorded show to my Iphone to watch offline. This is a new problem for me; just started about 2 weeks ago. Previous to that it was working great. Not sure what changed? Extremely frustrating.
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user_d30f49
Visitor
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2 Messages
3 years ago
Chiming in as another frustrated xfinity customer dealing with this problem. At this rate, I will soon be a former xfinity customer, which is too bad because the stream used to be a great differentiator. Now it is basically unwatchable, and the lack of response here is disconcerting. Has anything positive come from any of the “peer to peer” chats that tech support seems quick to move to, thereby moving the conversation out of this public forum?
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LJDG
Regular Visitor
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4 Messages
3 years ago
Just adding another voice to the chorus. Having the same issue on iPad Pro and iPhone12: when playing downloaded content, video freezes, audio continues to play. All software and apps are up to date, caches are cleared, and have plenty of free memory available. At this rate, will soon be a former customer.
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user_422cd8
Visitor
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2 Messages
3 years ago
I’ve been a customer forever, over $275 month, and have same issue. Also, can’t find a chat icon anywhere. Time for Hulu
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