Xfinity stream app recorded programs not playing

I have the xfinity stream app on my television which is not in my home. I haven’t watched it in over 3 weeks. On Monday I tried to watched recorded programs and I got the message I can’t watch programs in progress if I’m not connected to my inhome WiFi. I’ve gotten this message before when I’ve tried watch something before it completed. But this time, it’s for all recordings.
After talking to tech support for over an hour and being told the app had been discontinued and later told there’s an outage and I would be contacted I still have not heard anything.

I uninstalled the app and reinstalled it. It looks like it was updated on the 4th of November. But I wasn’t there to watch it till 6th of December.

Any updates on this problem

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Responses

XfinityRaul

Official Employee

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1.9K Messages

2 years ago

Good morning, @lllferg. The only changes done to the app was that it's no longer in beta and is now fully functional but that was back in August. Some networks require for our customers to only access certain programs/movies while connected to their home WiFi.

I'd be more than happy to review your account to see how we can further troubleshoot this issue. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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lllferg

Visitor

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2 Messages

@XfinityRaul how do I start private message. I don’t see chat

2 years ago

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XfinityRaul

Official Employee

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1.9K Messages

@lllferg To send a direct message you may need to:

Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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2 years ago

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