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jeremywilson668
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Friday, September 17th, 2021 10:54 PM

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Xfinity stream app playback issues

I just recently installed the XFINITY stream app a few weeks ago and like most of the people on this forum I too I'm getting an error message every time I try to watch the app, regardless if it's live TV or recordings, I have a technician scheduled to come out hopefully he can help resolve it, I'm getting major buffering issues on my recordings

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3 years ago

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CCAmir

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3 years ago

Hello jeremywilson668, thank you for taking the time out of your busy day to post on our forum. I wanted to reach out to see if the tech was able to resolve your issue, if not feel free to reach back out to me here I'd love to help :) 

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jeremywilson668

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2 Messages

3 years ago

Xfinity technician just left found out that there was a dongle attachment on the service module for the main line for the neighborhood, after the technician removed the dongle the Xfinity stream app was working perfectly fine

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user_e1fcef

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1 Message

3 years ago

What up everyone, through the stream app I go to my recordings (put my favorite show on, Dr Phil!!!) I find what I want to watch. Ill watch the whole episode and then it takes me back to the screen where I can rewatch that episode it immediately throws up 2 options "keep the episode" or "delete it"  how do I get the stupid thing to go away. Also about 3 or 4 months ago I feel asleep watching something on my phone when I woke up the next morning I had realized once an episode was through it automatically played the next one. I want my phone to do that again please help the clueless... courtney

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XfinityJamesC

Official Employee

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Greetings, @user_e1fcef! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about the Xfinity Stream app. You have definitely come to the right place for assistance.

 

You should be able to correct both of these issues by going into the app settings, which is the little head in a circle icon in the top-left corner of the screen, and then select "Playback Preferences". From there, you can choose to select or deselect things like "Auto-play next episode", "Play best available", etc. I hope this helps.

 

Please let me know if you have any questions or need assistance with anything else. Our amazing Digital Care Team is always ready to help, 24 hours a day, 7 days a week.

I am an Official Xfinity Employee.
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3 years ago

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