Xfinity Stream App on Smart TV not displaying any recordings

When App is launched on a Smart TV, there is no category for recordings - won’t even display any list of what you have recorded…

Responses

CCJodie

Problem Solver

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1.3K Messages

10 months ago

@user_ydauju Hi there, that shouldn't be the case. Since it's been a couple of days, are the recordings still not showing?

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U

I know it shouldn’t be the case. I’ve been using Xfinity Stream for a long time to watch my recordings, but about 10 days ago - they stopped displaying. I’ve tried multiple TV’s, and iPads - no difference - no recordings. Yes, it is still that way even now

10 months ago

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XfinityChelseaB

Official Employee

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1.1K Messages

That's interesting, and thank you for the update, we appreciate it! @user_ydauju could I have you send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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10 months ago

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