Xfinity Stream app on Roku stopped working

Hi - I've been using the Xfinity Stream app on Roku for over a year with no problems. It was working just fine on Friday, and then I was away for a few days. Now I'm trying to use in this morning, and it wont work. I can get all the way through to select a channel to watch, but once I select the channel nothing happens. No error no nothing, just a black screen. This is happening on the my TCL Roku TV and my Streaming Stick. I have already gone through the process of deleting the app and reinstalling with the same issue occuring. Any thoughts? Nothing has changed with my service or internet in the last 3 days.

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Responses

Rustyben

Expert

•

24.6K Messages

5 years ago

@mgarza2404 wrote:

Hi - I've been using the Xfinity Stream app on Roku for over a year with no problems. It was working just fine on Friday, and then I was away for a few days. Now I'm trying to use in this morning, and it wont work. I can get all the way through to select a channel to watch, but once I select the channel nothing happens. No error no nothing, just a black screen. This is happening on the my TCL Roku TV and my Streaming Stick. I have already gone through the process of deleting the app and reinstalling with the same issue occuring. Any thoughts? Nothing has changed with my service or internet in the last 3 days.

did you power-unplug the gateway/modem for 2-3 minutes and then try it again?

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XfinityStream

Official Employee

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196 Messages

5 years ago

Hi @mgarza2404 , thank you for reaching out to us on Xfinity Forum. Sorry for the inconvenient experience. Have you encountered this issue on Stream app using any other devices such as mobile, PC, or multiple Roku's?

We tried looking into potential issues with your account, could you please verify if this has resolved today or does it still persist? Thank you

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