Xfinity Stream app on Roku says it can only be used in home - but we are at home!

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@cindy_g54 wrote:

Just set up a Roku with the Xfinity Stream app, and I go to start it, but it says we are not on our in-home wifi.

 

Its a new home and all the cable runs aren't working yet, but really need to get this TV going.  Any idea why Xfinity doesn't see its own service?

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did you change the modem/gateway too? does a smat phone/tablet work on the same wifi at home to stream as in home?

Its a new modem, we still have the old house, its up for sale.

 

The modem was just recently activated, and no, other devices don't seem to work either.

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@cindy_g54 wrote:

Its a new modem, we still have the old house, its up for sale.

 

The modem was just recently activated, and no, other devices don't seem to work either.

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call 800-comcast and select billing. ask the agent to update the account's gateway/modem serial number to match your new gateway.

Do you still have service at the old house?