Xfinity Stream App on Roku has Audio and Video Desync

Hi,

I have 5 Roku devices using the Xfinity Stream app. 3 Roku TVs and 2 Roku sticks. All devices are up to date. For the last several weeks, every one of the devices gets the issue where the live TV stream will "stutter" or freeze for a split second, almost always during commercials. After the freeze, the audio will be severely out of sync with the video. The only way to resolve the desync is to back out of the stream to the Xfinity app main screen or guide, and re-enter the stream. Usually, the stream will just desync again at the next commercial break. It doesn't happen every commercial break, but I would estimate that it happens at least 50% of the time.

It is very frustrating to have to close and open the stream after almost every commercial break. It is more annoying that the problem seems to be the commercials. This is clearly an issue, based on the posts in this forum. You guys have to get this fixed.

Responses

U

user_smojor

1 Message

2 years ago

Trying to watch football but the audio is 3 seconds ahead of the video so you hear what's happening before you see it. Absolute garbage app by an absolute garbage company.

1

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XfinityAlyssaA

Official Employee

•

1.8K Messages

Good evening @user_smojor, and thank you for reaching out on our Community Forums, we are sorry to hear about your audio issues while trying to enjoy the game. Are you still experiencing audio issues? If so, are you experiencing it on any other programs?

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2 years ago

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