berkisho's profile

New Poster

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1 Message

Fri, Feb 19, 2021 3:00 PM

Xfinity Stream App on LG TV

I have an LG 65" Smart TV with Xfinity Stream since August 2020 and the app has worked fine; within the past few weeks I have had the following 2 problems appear:

  1. Every 60-90 minutes while wacthing any channel, the TV will randomly exit the channel back to the xfinity app menu
  2. Several times an hour I will get the circle with the 3 dots indicating which "pauses" the live stream for 2-3 seconds and then the stream continues.

I have the TV attached to my router via Ethernet to ensure a good connection. I have 5 other TVs in the house the use ROKU and the Xfinity Stream Beta app w/o any issues.

 

I think the problem may be related to an LG firmware upgrade to v5.00.02

Xfinity version 1.11.5, last updated 4/20/2020

 

Is anyone having a similar problem and if so, have the been able to permenantly fix it?

 

Thank you in advance

Responses

New Poster

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1 Message

7 m ago

I am having the exact same problem, and as stated I have 3 other TVs in my home, 1 with firestick and the other 2 with Roku and none are having this issue. I think it’s LG specific as well. Any help with this?

Visitor

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1 Message

2 m ago

I have an LG TV and I am having a problem with not being able to use the features, such as, pause, rewind, fast forward or record and just now as I am typing this the streaming app just completely closed on its own.  This is very frustrating.  When will this issue be fixed??  I feel I was lied to.  I was told that this feature would save me money and works best and is the way that xfinity is moving forward without having to charge people for devices.  However, it’s very faulty and does not run smoothly at all.  Now I will have to raise my bill by ordering their boxes.  

Visitor

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1 Message

1 m ago

Same problem here. My LG TV has a wired Ethernet connection to the cable modem. My WiFi firestick connected to the same system does not pause. 

XfinityBrie

Official Employee

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357 Messages

The Xfinity Stream app is still in Beta for a number of Smart TV's, so bugs will occur along the way. When they do occur, we can build an incident ticket for the affected system and connect it to the account. We are planning to go with a full streaming option for customers in the future, once we're able to configure the app for all compatible TV's. Just to make sure we're not missing anything easily overlooked, I left details regarding device compatibility below:

 

The Xfinity Stream Beta app is available on the following LG and Samsung Smart TVs:


LG:

  • 2020 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9, including support for models with the new software version WebOSTV 5.0.
  • 2019 TVs with Model Codes LG SM, LG UM, LG LM, LG OLED *9.
  • 2018 TVs with Model Codes LG SK, LG UK, LG LK, LG OLED *8.
  • 2017 TVs with Model Codes LG SJ, LG UJ, LG LJ, LG OLED *7.

Xfinity Stream Beta App for LG and Samsung Devices

 

 

For any additional issues, Contact Us so we can build a support ticket and we can get it in front of the appropriate people for a fix.

 

You can also send us a direct message here on the forums for assistance.

 

To send a direct message:

 

Please only send a direct message when requested by an official employee--sending a chat when not requested may result in the chat being lost given the high volume of chat requests received daily.

 

  • Ensure you are first signed in, then you will see an icon at the top right of your page. Click that or follow this link: https://comca.st/3CST53m
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

 

We ask that you please include your name, the account holder name (if different), and the service address alongside your inquiry so we can best assist. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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