Malfallax

New Poster

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1 Message

Fri, Sep 6, 2019 4:00 PM

Xfinity Stream App on LG TV Sept 2019

Xfinity now has the stream app on LG TV’s

https://corporate.comcast.com/press/releases/xfinity-stream-now-available-on-lg-tvs

I downloaded it it to both of my LG TV’s (both are 2018+) and two observations:

1) the app only takes up 25% of the screen. No other LG app I use (Netflix, prime, Hulu) have this issue. Nor does the stream app on Roku using the same TV.

2) this far I can play no content. It just constantly loads. Thus far I have tried live tv on both broadcast and premium channels, on demand premium channels, and DVR content. The roku app does not experience this issue.

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Responses

Comcast_Support

Official Employee

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1K Messages

2 y ago

Hi @Malfallax,

We appreciate you for posting to the Xfinity Forums to bring this to our attention. I'd be happy to help troubleshoot your account to help fix this. Can you please send a private message including the full name as it appears on the account and your full name if different?

To send a Private Message, please click "Comcast_Support” and click “send a message".

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Sparty818

New Poster

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1 Message

2 y ago

Did they resolve your issue? Having the same exact issue. Was able to download the Xfinity Stream app on my LG tv and got it connected. I can browse the channels but it just loads after I pick one. As you mentioned, I also have a Roku and never had any problems with the that app.

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greatgazoo

New Poster

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3 Messages

2 y ago

I installed the stream beta app on my LG 65” SJ series tv today. Turns out that the LG “point-and-click” remote doesn’t work with this app, though it works with Netflix, Amazon,... Impossible to navigate and use the app.

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lmortilla

New Poster

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1 Message

2 y ago

I had the same problem. I was able to fix it by going into settings, then go in to general, go to locations. Set it to Canada. The TV will restart. Once restarted change location to United States. This will fix it, it did me me!!!

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greatgazoo

New Poster

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3 Messages

2 y ago

Hi Imortilla,

Which issue are your referring to in your response? The inital inquiry on this thread or my problem with the remote?

Thanks!

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PBurtonCMB

New Poster

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2 Messages

2 y ago

Point and click does not work for me either. I understand this is beta but at least you would think I could use the arrows to scroll but that doesn’t work either! No AppleTV app so I’m stuck with Roku😡

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Blessed05

New Poster

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1 Message

1 y ago

Thank you! The app wouldn’t open once downloaded. Followed your instructions and it worked perfectly.

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