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Saturday, June 22nd, 2024 6:20 PM

XFinity stream app on Kindle Fire HD 8 OS 8.6.3

The app appears to load but nothing happens. I am looking at a black screen. 

I have tried to deleted the app and re-install the app. The issue persists.

Accepted Solution

Official Employee

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597 Messages

25 days ago

Hey there, user_47lwlv! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do apologize about the experience with the Xfinity Stream on the Amazon Fire tablet. We are aware of a known issue, and our engineer partners are working to resolve the issue as quickly as possible. We do not currently have an ETA on getting this resolved, but our team is working as quickly as possible to resolve it. We would recommend checking periodically, and it will likely be an update that would be pushed for it to resolve the access issue. 

 

2 Messages

Thank you for your reply. The xFinity App on my Pixel 6 works just fine. 
Any idea when they will have the Kindle app issue resolved?

Official Employee

 • 

602 Messages

 

user_47lwlv  I am sorry we don't have an estimated timeframe at this point.

 

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Visitor

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8 Messages

26 days ago

I have the same issue. On the Fire HD 8, the Application initialization screen appears "Xfinity Stream" but then just goes black, does not finish loading.

iOS on my Apple iPhone, the Application is okay on the same home wi-fi network.

Official Employee

 • 

1.1K Messages

@ClawinAtcha We will assist via your other post.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

8 Messages

The app is now working on my Amazon Fire HD 8 Tablet as of July 8th. Thanks!

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