Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfinity router or Xfinity Wifi. I have my own Meraki AP and router behind the Xfinity Modem. What has changed? Even though my Meraki has its own subnet it is plugged into the Xfinity Router so all the traffic should be coming from my Xfinity IP address

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XfinityAmira

Official Employee

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4.7K Messages

1 day ago

Hi tedbear13! We appreciate you being a customer with us, and thank you for taking the time to reach out on our Xfinity Forum. Thanks for confirming that the Xfinity Stream app does work when directly connected to the Xfinity modem and when connected via Xfinity Wi-Fi. I can confirm I am not seeing any known or reported issues around this. For troubleshooting purposes, have you tried manually rebooting the equipment to see if that helps correct this on your end?

To manually reboot, unplug the power cable from the back of the modem & router, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for them to reboot.

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tedbear13

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12 Messages

@XfinityAmira I rebooted my modem several times and my own router. I cleared the cache on the Rokus and my computer. I installed the app and Re installed it. None of this worked. Like I said the last time this worked was Feb 9th. I didn't change anything. Xfinity had to change something

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24 hours ago

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XfinityMartyR

Official Employee

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2.9K Messages

tedbear13 Are you seeing any error codes, or messages when using the Xfinity Stream app when connected to your router?

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23 hours ago

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tedbear13

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12 Messages

On the Roku, I am seeing error 500. On my phones and desktop, I am seeing tvapp-100

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9 hours ago

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tedbear13

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12 Messages

I am seeing error 500 on the Roku and on my phone and desktop I am seeing tvap-100

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9 hours ago

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XfinityAmira

Official Employee

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4.7K Messages

Thanks for this information, tedbear13! Are you experiencing issues with any other apps on your Roku? Since the Stream app works fine when connected to Xfinity Wi-Fi and when directly connected to the Xfinity modem, we would not be able to troubleshoot your router or the Roku, only our equipment and services. Are you running into any other connection issues with the internet, or is the only issue with the Stream app no longer working behind your router?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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9 hours ago

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tedbear13

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12 Messages

8 hours ago

Everything else works. It's only the stream app that is affected. No connection issues and other streaming apps all work on the Roku.

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XfinityAmira

Official Employee

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4.7K Messages

Got it, tedbear13! We would be more than happy to send over a provisioning signal to the modem to see if that helps correct this on your end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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tedbear13

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12 Messages

6 hours ago

I had an engineer do this already. And it still didn't make a difference.

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