Xfinity Stream App not working

Has anyone noticed that Xfinity Stream app no longer works behind a router. I have a Xfinity Cable Modem and Meraki Firewall behind it. All I know since Feb 9th. I have not been able to use Xfinity Stream on my Roku devices, computer, or Tablets. I can only use them if I connect directly to the Xfinity router or Xfinity Wifi. I have my own Meraki AP and router behind the Xfinity Modem. What has changed? Even though my Meraki has its own subnet it is plugged into the Xfinity Router so all the traffic should be coming from my Xfinity IP address

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XfinityAmira

Official Employee

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4.7K Messages

5 days ago

Hi tedbear13! We appreciate you being a customer with us, and thank you for taking the time to reach out on our Xfinity Forum. Thanks for confirming that the Xfinity Stream app does work when directly connected to the Xfinity modem and when connected via Xfinity Wi-Fi. I can confirm I am not seeing any known or reported issues around this. For troubleshooting purposes, have you tried manually rebooting the equipment to see if that helps correct this on your end?

To manually reboot, unplug the power cable from the back of the modem & router, wait 10-15 secs, plug the power cable back in, and allow 10 mins or less for them to reboot.

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tedbear13

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15 Messages

4 days ago

Everything else works. It's only the stream app that is affected. No connection issues and other streaming apps all work on the Roku.

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XfinityAmira

Official Employee

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4.7K Messages

Got it, tedbear13! We would be more than happy to send over a provisioning signal to the modem to see if that helps correct this on your end. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

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4 days ago

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tedbear13

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15 Messages

4 days ago

I had an engineer do this already. And it still didn't make a difference.

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XfinityAmira

Official Employee

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4.7K Messages

tedbear13, We would be more than happy to try again and take a look at the Xfinity Modem on our end to ensure all is up to date and that the signal levels look good. Please send us a Direct Message following the steps I previously provided if you would like us to do so.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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tedbear13

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15 Messages

I do not this this will work again. I have tried this multiple time. I have a wireshark capture of the problem if some on the engineering team would like to look at it.

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10 hours ago

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tedbear13

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15 Messages

I meant to say I do not think this will work again. As I have stated any Xfinity app does not work behind my "router" (Meraki) Xfinity Stream App on LG TVs, Roku's and the Xfinity Mobile App. They only work if they are connected directly to the Xfinity WiFi or directly plugged in to the Xfinity Cable modem.

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10 hours ago

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