Xfinity Stream App not working

For the last 2 days we have not live tv due to Xfinity Roku not working here in Bloomfield, Connecticut…

Responses

XfinityJamesC

Official Employee

•

1.7K Messages

1 year ago

Greetings, @user_pt5n65! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with the Xfinity Stream app, but you have definitely come to the right place for assistance.

Can you tell me a little more about what's happening with the RoKu app? Are you having trouble signing in, or is the content not working correctly after signing in?

2

0

U

user_pt5n65

2 Messages

Contents is not working after I sign in … I deleted the app and loaded again but still not working .. I try in my iPhone same problem.. we have 4 tvs and same problem in all of them .. very frustrating… please help otherwise will need to look for other services.. thank you

1 year ago

0

XfinityJamesC

Official Employee

•

1.7K Messages

Thank you for clarifying, @user_pt5n65. If you are seeing the same results over multiple platforms, then we may need to take a look at your profile, and make sure everything is provisioned correctly.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0