ThePJ10's profile

New Poster

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2 Messages

Sat, Mar 28, 2020 10:00 PM

Xfinity Stream App Not Working

Is anyone's Stream app still working? Xfinity Stream App has not been working on any of my family's devices (iOS, Android, or Roku TVs) for over a week now. I have also been unable to get through to Comcast customer service. The 24/7 chat keep giving me notice of maintenance in my area in five days and "unable to assist you at the time" message after 30 minutes wait on the phone.

Responses

New Poster

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2 Messages

1 y ago

Same problem here. My browser keeps navigating to https://www.xfinity.com/stream/purchases. The only thing I see is to get an Xfinity App Support tech to refresh my app entitlements.

Rustyben

Expert

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24K Messages

1 y ago


@ThePJ10 wrote:

Is anyone's Stream app still working? Xfinity Stream App has not been working on any of my family's devices (iOS, Android, or Roku TVs) for over a week now. I have also been unable to get through to Comcast customer service. The 24/7 chat keep giving me notice of maintenance in my area in five days and "unable to assist you at the time" message after 30 minutes wait on the phone.


hi, did you by chance swap out a gateway/modem? did you return all of your set top boxes t just use streaming devices?

New Poster

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1 Message

1 y ago

I didn’t look through all the steps you've taken but I was having the same problem for well over a week. I reset the modem through my phone, not directly at the modem it’s self, and that seemed to work.
Good luck

Jim

New Poster

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2 Messages

1 y ago

I can't reset my modem through my phone. In fact, when I go to Xfinity on my phone, I'm directed to the same https://www.xfinity.com/stream/purchases website...no matter what browser, or what computer I use.

Rustyben

Expert

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24K Messages

1 y ago


@RCW2 wrote:

I can't reset my modem through my phone. In fact, when I go to Xfinity on my phone, I'm directed to the same https://www.xfinity.com/stream/purchases website...no matter what browser, or what computer I use.


on a phone you would use not the browser but the xfinity my account app. sign in and go to internet tab. then troubleshooting, reboot. or unplug modem for 30 seconds.

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