Xfinity Stream app not working on Roku

My Stream app suddenly stopped working on my Roku, plugged in to a Vizio TV. I was watching football, and half way through a game it stopped working and hasn't started working again.

- No error message. It starts to load, and then says "Attempting to Resume... We've run in to a problem while streaming. Please wait while we try again."

- I've unplugged the TV and the Roku

- I logged out of Xfinity app, and removed app. Reinstalled and signed in, which did not fix it.

- I re set up my internet connection on the TV.

- There are no pending app updates or TV updates.

- Other apps on the Roku are all working fine

- The Stream app is working fine on my phone and laptop

Responses

Oldest First

Selected Oldest First

XfinityPaula

Official Employee

•

2.3K Messages

5 days ago

user_763050 Hello! I'm sorry that the stream app stopped working in the middle of the game. I know the feeling that can cause when you enjoying a game or TV program. I searched around to see if there are any issues being reported at this time with the Xfinity stream app, but I have not located any known issues that could be related to this experience. You are with the right team for help.

Are you using a roku streaming stick with the Vizio TV, or is the Vizio TV a roku TV?

Thank you for sharing that the Xfinity stream app is working on your phonea and laptop, that was a great check to make sure it's not an issue with the account or credentials. If using a roku streaming stick, do you have another TV that you can test the roku stick on to see if that helps resolve any issues? Are there any other apps that you use on the roku that are also having an issue with streaming?

0

plkinneavy

Visitor

•

1 Message

2 hours ago

We are having the same exact problem on a 32” Roku TV. We have completely reset our internet and gateway. I have even removed the app from the tv and reinstalled. The app will load however all playback will load indefinitely with the same message the original poster is encountering. The app hasn’t worked for almost a week now. Ever other streaming app on the Roku TV is working without issue.

0