Xfinity Stream App not working on Ipad

Same thing with me today. Xfinity Has been working flawlessly for past 3 years on my Ipad....?

Our bundled Xfinity bill is paid, rebooted my Ipad, went on Xfinity help but helpless and then they ask "how did we do"......I said "failed to help".....they said "thanks"?

It works on my TV with Roku?

Any suggestions?

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Responses

CCAnna

Problem Solver

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874 Messages

4 years ago

Hi @user_221115, I am sorry to hear you have had problems using the Xfinity Stream app. You have reached the right team to get to the bottom of this. First, have you uninstalled and reinstalled the app on your iPad. It is possible you are using an outdated version. If that does not solve the problem, can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

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user_4485e8

Visitor

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1 Message

@XfinityAnna

Hello Anna. I am experiencing the same problem. I have used the Xfinity stream app on this IPAD for years with no problems. Then last night it stopped downloading programs recorded on my DVR (after leaving it to download for over an hour it was still at 0% complete).

To answer the base questions, I have rebooted the IPAD several times, and uninstalled and reinstalled the app several times. My comcast account is paid up. All the other media apps on the ipad download fine (Netfix, Amazon Prime, etc.). My wifi works fine. I believe it is an issue with the APP and not the hardware.

Please help!

3 years ago

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CCAshley1

Official Employee

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746 Messages

Thank you for getting back to us and providing detail on your concern with the streaming playback using your Ipad. I am sorry to hear about this and would like to help. I understand you are using the Xfinity Stream App. Does your log in work on other devices?

I no longer work for Comcast.

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3 years ago

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