Visitor
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2 Messages
Xfinity stream app not working on Apple TV
I have Xfinity internet (1 GB) plan and it says I have free access to Xfinity stream. I downloaded the app on my phone and my Apple TV (that is connected to a Samsung TV). The app works fine on my iPhone but on my Apple TV, it keeps showing that I have to be on my home network to watch. I AM on the home network but it doesn’t recognize it. I have tried restarting Apple TV and deleting/ reinstalling app multiple times.
user_letts
Visitor
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2 Messages
2 days ago
I don’t know if I am allowed to help you I don’t work for Xfinity
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XfinityChelseaB
Official Employee
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2.1K Messages
13 hours ago
Hello @user_w3na60, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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