Xfinity Stream app not playing anything on Roku

I have just connected my Roku to the TV and have added Xfinity stream beta as a channel. When I play other channels on Roku they play the content fine. When I try to play anything on the Xfinity Stream beta app, it buffers for a second then it will pause and reset the roku device. I have tried deleting the channel, resetting the device and reinstalling the channel and I have also tried a power cycle. Please let me know what else I can try.

Thank you

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Responses

D916

New Poster

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1 Message

6 years ago

You perfectly described the exact same experience I'm having and the troubleshooting I've tried. I've had the same TV, Roku, and service for over a year so not a thing has changed on my end. This just began happening here yesterday on 9/7 and continues.

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Rustyben

Expert

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24.6K Messages

6 years ago

@sabla102 wrote:

I have just connected my Roku to the TV and have added Xfinity stream beta as a channel. When I play other channels on Roku they play the content fine. When I try to play anything on the Xfinity Stream beta app, it buffers for a second then it will pause and reset the roku device. I have tried deleting the channel, resetting the device and reinstalling the channel and I have also tried a power cycle. Please let me know what else I can try.

Thank you

standard fix is to highlight the channel and press the * (star) button the roku remote and remove the channel. then unplug the roku from HDMI and from its power plug for 30 seconds or more. plug back in and reinstall the channel. be sure to approve the terms and conditions. now working?

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