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Visitor

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8 Messages

Thursday, December 8th, 2022 12:36 AM

Xfinity Stream App not Casting to VIZIO TV with built in Chromecast

I have been streaming live TV to my Vizio TV for months. 

Last night, I tried to cast. It connects, and if I'm fast enough will connect the show I want to watch, but after 25 seconds, it disconnects and returns to the home screen.

I have power cycled my phone, modem, router, and my TV, and even factory reset my TV. I have also searched a lot of the forums, but ultimately nothing works. 

Other apps cast to my TV without issues, so it is not my phone or the TV but appears to be the xfinity stream app.

What is the solution for this? 

Visitor

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1 Message

30 days ago

Been watching this thread for a while as I am having the same issue.  All other apps cast without issue, so it seems like this is strictly an Xfinity problem.  It also seems as if nobody is getting the "support" needed to resolve the issue unless I missed something.  🤔 For a company that prides themselves on just that I at a loss for words. Maybe if we all just cancelled our service at the same time they might want to actually provide support.  I saw a couple of responses from Xfinity employees that wanted us to know that they do not have an agreement with Vizio.  That maybe true and why we can't download the app to our TV, but has nothing to do with the cast function.

Visitor

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13 Messages

@user_ef7c2b​ 

I already canceled due to lack of response from Xfinity. That was actually Xfinity’s suggestion since it was about local channels. An $11 HD antenna is working great for me.

Official Employee

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509 Messages

 

Casting the stream app is currently not supported by all devices. What is the device you are trying to cast from and waht is the device that you're trying to cast to?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Why is it not supported by all devices now? It has been all this time. Casting has worked from my iphone and my chromebook to my Vizio tv. Now it doesn't.

Official Employee

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921 Messages

@user_9fd052 Thank you for reaching out. The only guaranteed supported devices are those from Xfinity. All other devices, we must have an agreement in place with the manufacturer. The approve what they want it on or not. Here are our requirements: https://www.xfinity.com/support/articles/xfinity-tv-app-requirements. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

The link you provided is regarding Xfinity Stream App. That's not the issue. The issue we report here is regarding Casting the app to a Vizio Tv.

We have no problem running the Xfinity Stream App on our Chromebook, we just can't Cast it to our Vizio tv any more. This issue started in early December.  

Visitor

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5 Messages

28 days ago

Just found out I got this issue too, 2 days ago. The issue only exists on my newer Vizio, it doesn't on the older Vizio.

Visitor

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3 Messages

27 days ago

I am having the same issue on a vizio tv I just purchased on December 20th.  I have been working with vizio and xfinity for 2 days.

The tv worked fine with the xfinity stream app up until 2 days ago.  Xfinity acts like they have never heard of this issue , but after reading this forum I think they are lying to me. 

Visitor

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13 Messages

@user_a2203c​ 

They Arwen definitely lying to you.  I don’t think the agents are allowed to talk about it. The one I talked to actually suggested I cancel my cable services 😂. So I did!

Visitor

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1 Message

25 days ago

Purchase new TV's or cancel 15 years of Xfinity.  Just stumbled across this forum when searching this issue and I'm shocked at the amount of people with this experience and no resolution.  This clearly came from a recent App update and a bug fix should correct.  How is it not made known at this point?

Visitor

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2 Messages

20 days ago

I am having the same issue! Ant updates?

Visitor

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1 Message

19 days ago

Same issue for me stops casting after 15 or 20 seconds

Visitor

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5 Messages

18 days ago

Doesn't seem like this issue is ever going to be resolved.  Xfinity doesn't seem to be responding at all anymore.  Has anyone spoken with Vizio?  If so, what have they said?

Visitor

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13 Messages

@user_4570b8​ I spoke with Vizio.  They said it was an Xfinity issue and we would have to contact them. Again, Xfinity reps will not discuss it on the phone with you.

Official Employee

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206 Messages

Here are a couple of articles regarding casting: https://www.xfinity.com/support/articles/mobile-casting-with-x1-or-flex and https://www.xfinity.com/support/articles/cast-xfinity-stream-to-chromecast. Have you also tried deleting the Xfinity Stream app and reinstalling it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

@XfinityRose​ Really? That's misbehaving app 101!! Are there any truly helpful agents at Xfinity?  

Visitor

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2 Messages

18 days ago

Having the same issue after Vizio firmware update.  Has this been resolved yet?  

Official Employee

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282 Messages

Hello @user_439ec7 Thanks for reporting this to us. I'd be happy to troubleshoot so we can get this resolved. Please send me a DM with your name and full address by doing the following: 
 
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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2 Messages

@user_439ec7​ Still broken....

Visitor

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1 Message

12 days ago

This is incredibly frustrating. I've had no problem casting from my Xfinity Stream app to my Vizio TV previously and now it suddenly no longer works.

XfinityGina

Official Employee

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745 Messages

I'm so sorry to hear this, @user_a28e60!

 

Since the Stream app on your Vizio TV was working prior, have there been any changes to service or updates to the TV? To ensure we're covering all the bases, everything meets the eligibility requirements found here, correct?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

 Are there any truly helpful agents at Xfinity? 

Visitor

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1 Message

12 days ago

Having the same issue.  Looks like it's been going on for awhile with no resolution.  Just removed and reinstalled my app.  Still doesn't work.  

Visitor

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1 Message

8 days ago

Same issue with my Vizio TV.  Everything was working perfectly, and then nothing.  The Xfinity app tries to cast, and then immediately shuts down.  I tried all of the tricks that everyone mentioned with no success.  Spent hours on the phone with Vizio, and then with Comcast;  they seem to be blaming each other.  The Xfinity streaming app appears to work with other brand TVs, but not with my newest TV.... a Vizio.

FIX THE APP, XFINITY!!!!!!!!!

Visitor

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13 Messages

@user_061405​ 

Xfinity is a joke.  I had the same experience. Spent hours on the phone with both companies (had a hard time understanding the customer service reps at both companies). They both blamed each other. Xfinity acted like they didn’t know about the issue but they do.  She actually recommended I cancel my service because I mainly wanted to record the local news and stream it later. So, I did!  I bought a $10 HD TV antennae and a Tablo DVR and do everything I wanted to do with no monthly bill from Xfinity!!

Visitor

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5 Messages

8 days ago

I feel very discriminated against being a Vizio user.  Everyone else gets to stream and use Chromecast but us.  Why is that?  It sure feels like no one even cares either.

Frequent Visitor

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6 Messages

3 days ago

Vizio performed a software update on my VIZIO and that is when my connection issue began. I get disconnected after about 25 seconds. 

Visitor

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1 Message

2 days ago

After reading trough this thread, I am getting an idea that xfinity and vizio have some sort of battle going.

Vizio produces a new TV that we can stream xfinity for a while. 

Then the xfinity software people figure it out and write code to purposely disable the service to the new TV.

All "customer service" people at xfinity are kept in the dark about this and are therefore absolutely no help at all.

For me, I was able to stream for about 3 to 5 months before xfinity sabotaged my streaming capability.

[Edited: "Solicitation"]

(edited)

Visitor

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4 Messages

I was using my tv for two years then one day it was a no-go. so it's not the tv... it's the app.  

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