xfinity stream app missing local tv

Hi, I have used the old xfinity beta app for a few years to watch local channels on a Roku TV. Since they upgraded to the "xfinity stream" app, all local channels are gone from the available live tv section. I can find them on the phone app listed as "tvgo" and it will stream them but they do not show up on the Roku app.

What changed? If I can't get my local channels I don't need the service.

Responses

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user_c641a9

Visitor

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2 Messages

2 years ago

I can’t get local channels on my roku devices. The set top box works fine. Please assist.

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user_f41787

Visitor

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2 Messages

@user_c641a9 same thing here in Chicago.

2 years ago

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XfinityRoberto

Official Employee

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1.7K Messages

Hi there, I am sorry to hear you are having problems with the Xfinity Streaming App. Are you receiving an error message or error code?

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2 years ago

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XfinityRay

Official Employee

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2.8K Messages

Hello, @user_f41787. I am sorry that you were not able to access the local channels to watch the games. The issue with missing channels is a known issue that is being worked on by our Engineers. We have been having some success sending an Entitlement signal as a temporary fix. Is this issue still affecting you? If it is, we can get a signal over your equipment to see if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_ba6035

Visitor

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1 Message

2 years ago

Having the same problem in Florida. I talked with support last night and seems like it’s Xfinity problem. The problem is still not resolved. I’m switching to something mor reliable, like Hulu.

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M

Mschultz32

Visitor

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1 Message

2 years ago

Joining the discussion to say this is happening in mid-Michigan now as of 11/24.

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brianlb1

Visitor

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2 Messages

2 years ago

This started happening to me yesterday (Thanksgiving - probably one of the worst days to get customer support. I figured it would be working today. I lost most channels on Fire Stick app, android tablet, and through Xfinity.net so I know it is not a problem on my end. I also can not see any new recordings on my DVR - only recordings from Wednesday or earlier. I found the same complaints on a Reddit thread starting yesterday. This seems pretty widespread. Is there a fix coming or do each of us need to reach out to CS ourselves?

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brianlb1

Visitor

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2 Messages

@brianlb1 When I woke up this morning, I noticed my internet was out. About an hour later, my internet was working again and I noticed that my channels were all back. One interesting thing is none of the programs that I recorded on my DVR over the past 2 days are visible in the Streaming app. I assume this is because they didn't get recorded on the cloud - only on my local drive.

2 years ago

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