Xfinity stream app missing all recordings

I am wondering if xfinity is down or if they have removed access to all the recodrings from the DVR. In my updated xfinity stream app it states that my recordings file is empty. When I go to my TV and look at the recordings I have 45 and at 32%. Even when I log into the website to stream all of the recordings are not showing up. Note, this is a new issue. I was able to watch my recordings as of last thursday. Any advise? I have already deleted and reloaded the app. reset my Ipad. Tried it on the Iphone and on the website.

Responses

Kp861

New Poster

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1 Message

3 years ago

Thank you!!! I was going nuts

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xtuckkcutx

New Poster

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1 Message

3 years ago

Make sure your login is associated with the correct account... It may be linked to an old

account

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gonova

New Poster

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2 Messages

3 years ago

my problem is that all of my recordings aren't on my streaming app. I have 15 recordings of one show on my TV but only the more recent 8 on my IPAD.

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tuckxkcut24

Contributor

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61 Messages

3 years ago

Are you logged into the app with the Xfinity ID associated with your account? I had a similar issue and Comcast rep found my Xfinity ID was also linked to previous account of mine

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Rustyben

Expert

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24.6K Messages

3 years ago

@gonova wrote:

my problem is that all of my recordings aren't on my streaming app. I have 15 recordings of one show on my TV but only the more recent 8 on my IPAD.

currently the stream app has much less space and has only up to 60 hours of the most recent recordings. as new ones are added, older recordings are removed.

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crowder2321

New Poster

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1 Message

3 years ago

This is finally the answer! Xfinity please fix this.

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Rustyben

Expert

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24.6K Messages

3 years ago

@crowder2321 wrote:

This is finally the answer! Xfinity please fix this.

nothing to fix, it was changed to 60 hours more than 2 years ago.

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