Xfinity stream app live tv no longer works

Live tv guide no longer works on Samsung tv and fire tv after Xfinity accidentally cancelled and reconnected my internet and tv. It does work on Roku tv. I already tried clearing the cache, uninstalling and reinstalling and it still does not work. How can I resolve this issue?

Responses

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user_cab6c7

Visitor

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3 Messages

2 months ago

same thing here. works on Roku but not samsung smart device

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XfinityDena

Official Employee

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3.1K Messages

Thank you for reaching out @user_cab6c7 . I am sorry to hear your Stream App is not working on your Samsung. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Is your TV up to date? I would start by rebooting your modem. Ensure that Samsung is linked to the same network as your Xfinity device. Once confirm can you reset your Stream App account credentials and re-login.

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2 months ago

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XfinityBrianH

Official Employee

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1.2K Messages

2 months ago

emorales462 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_1ci76i

1 Message

1 month ago

I just switched to xfinity stream and when I tried to open the app on my Samsung Frame SmartTV I received an error saying that the app is not available with error code TVAPP-00195. I've talked to 2 xfinity agents who told me two different things and since it is a service I'm currently paying for and cannot use it is extremely frustrating. Is Xfinity working with Samsung to fix this issue? I have also tried restarting, deleting the app, reinstalling the app, etc. to no avail.

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XfinityDena

Official Employee

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3.1K Messages

@user_1ci76i I am sorry to hear of the error you are getting. To confirm you have cable services on the account? Have you also followed the directions of linking your Samsung account before downloading your app? https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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