Regular Visitor
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4 Messages
Xfinity Stream App Issues
When casting from the app (LG won't allow your resident app without agreeing to their third party datamining partner Alfonso, so I'm using the Chromecast protocol from the Android app), it stutters, has poor resolution, and uses a substandard audio codec. It's like watching TV in 2005. My other streaming apps have 4K HDR with Dolby Atmos. This shouldn't be the case in 2026.
Also, the commercials repeat, play the preceding 20 seconds of the show, and then loops. I have to watch them on my tablet or it won't continue the VOD show (The Ark season 3 episode 1). I then have to recast after the commercials end to continue the show on my TV. This is on an LG C5 OLED.
I've tried this from two different devices.
XfinityLinda
Official Employee
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2.7K Messages
9 days ago
Thanks for meeting us here in our community, @BdS76. I can definitely understand your frustration, especially when other streaming services on the same TV are delivering 4K HDR and Dolby Atmos without any issues.
Since you've tested from multiple devices and are seeing the same behavior, it doesn't sound like an issue with a single phone or tablet. The casting quality concerns, along with the repeated ad loops and playback getting stuck during commercials on The Ark Season 3, Episode 1, aren't the experience we'd expect.
I'd like to gather a few details and report this for further review. Have you noticed the same looping commercial behavior with other On Demand programs, or is it only occurring with The Ark? That will help determine whether we're looking at a content-specific issue or something broader with playback.
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