Visitor
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4 Messages
XFinity Stream app issues on Roku
We have two devices that use Roku. The Xfinity Stream app is installed on both. I purchased all seasons of a Disney show several years ago. A few days ago, we are only allowed to view the last season using the Xfinity app on Roku. The first season does not display at all. Using the app on my LG tv works fine. it's just Roku. I confirmed I am using the latest version of the app.
XfinityJohnG
Official Employee
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2.6K Messages
21 hours ago
Thank you very much for reaching out here. If you are still running into issue with that purchased content I will be happy to look further into that from here for you. Have you attempted to uninstall and reinstall that app to see if that resolves that problem?
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XfinityKei
Official Employee
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2.2K Messages
5 hours ago
@user_fk7tyj Thanks for letting us know you have uninstalled the app on your Roku device. Can you please direct message me your first and last name along with your full service address so that I can assist?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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