Xfinity stream app has closed captioning on by default for IPad

This happened recently. Every time I start a new program through on demand or live tv through my app, the closed captioning is on by default. I can turn it off every time I start a new channel but that is getting annoying. Why is this on now by default? How do I revert back to it being off by default?

I’ve checked the general setting on the iPad and all accessibility options are off. Ive made sure the closed captioning is off while using the browser. I’ve also deleted and reinstalled the app. The app works fine on my phone, closed captioning is off. Just happens on my iPad.

thanks,

drew

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Responses

Rustyben

Expert

•

24K Messages

1 y ago

@drew-k wrote:

This happened recently. Every time I start a new program through on demand or livetvv through my app, the closed captioning is on by default. I can turn it off every time I start a new channel but that is getting annoying. Why is this on now by default? How do I revert back to it being off by default?

I've checked the general setting on the iPad and all accessibility options are off. Ive made sure the closed captioning is off while using the browser. I’ve also deleted and reinstalled the app. The app works fine on my phone, closed captioning is off. Just happens on my iPad.

thanks,

drew

I use an iPad too a lot. I set mine 'on' by default by going to the settings app for the iPad (big gear app) and going to accessibility >>subtitles and closed captioning. turn that toggle to off.

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