xfinity stream app for ios can't connect

My wife can't connect to tv through the xfinity stream app for ios. I reinstalled the app, checked my wifi, restarted, etc. I called comcast and they had no idea. It occurred to me that this might be a flash issue but how do I find out if it is? Did Apple change something recently that would disable this app, which does use flash (I think...it uses it on the regular internet site). Thanks for any help provided.

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Rustyben

Expert

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24K Messages

1 y ago

@marby53 wrote:

My wife can't connect to tv through the xfinity stream app for ios. I reinstalled the app, checked my wifi, restarted, etc. I called comcast and they had no idea. It occurred to me that this might be a flash issue but how do I find out if it is? Did Apple change something recently that would disable this app, which does use flash (I think...it uses it on the regular internet site). Thanks for any help provided.

is she using an iphone? if so what is the iOS version (general - software update). are you connected to your own home wifi? are you an X1 customer?

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