Xfinity Stream App Error TVAPP-00100 on Samsung Smart TV

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@fstarr wrote:

When trying to authenticate the Xfinity Stream App on my Samsung Smart TV, I receive the error TVAPP-00100.  What does this error mean, and how might I resolve the problem?

I confirmed that my TV is a compatible model.

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was there a text to go along with that number? (error message)

The text of the error message is quite generic and non-descriptive.  The precise message is, 

"Sorry, something went wrong
Please try again"

Attempting to try again yields no success.

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Hi @fstarr, 

Thank you for posting your question in the Xfinity Forum. I tried searching a cause for the error you're receiving and was not able to locate one. I'd like to do some additional troubleshooting to help get this resolved. Can you please send me a private message with your first and last name (and the name of the account holder if different than yours) and the username you are using to login to the app? 

To send a private message click on my name "ComcastChe", then click send a message. 

Hi @fstarrfstarr and  @JdelcastleJdelcastle, 

When attempting to login in, at what point do you get this error? When accessing this websitethis website, after choosing your university, is this when you get the error? 

Hello, zcallaha. Welcome to the Xfinity Forums. 

I would be more than happy to help fix your username so you can log into your account again. Please send me a private message with your first and last name so I can assist. 

To send a private message, click my name "ComcastTambrey", then click "send a message".