Frequent Visitor
•
11 Messages
Xfinity Stream App Beta on Roku
We started getting an error CreateDrmSession-1 message suddenly after having successfully used the roku for months. We have a triple play account but it suddenly does not recognize our video subscription. We have deleted and reinstalled the app as well as reset the modem nothing seems to work. Any additional troubleshooting we can do from home?
Responses
Rustyben
Expert
•
24K Messages
2 y ago
is this a roku TV or a roku streaming device?
0
0
Bkow123
Frequent Visitor
•
11 Messages
2 y ago
0
0
Rustyben
Expert
•
24K Messages
2 y ago
on the Roku device, not the TV, select the xfinity stream TV beta app and press the * (star) key not the enter button. remove the channel. unplug all cables from the roku device for 30 seconds or more then plug back in and reinstall. working now?
0
0
Bkow123
Frequent Visitor
•
11 Messages
2 y ago
0
0
Rustyben
Expert
•
24K Messages
2 y ago
did you by chance return the last set top box and nowonly have roku devices? (no comcast x1 set top boxes?)
0
0
Bkow123
Frequent Visitor
•
11 Messages
2 y ago
0
0
wsamstrick1
New Poster
•
1 Message
2 y ago
0
0
Rustyben
Expert
•
24K Messages
2 y ago
that is probably not current information. I have two 3900RW and they work fine.
0
0
wsamstrick
New Poster
•
1 Message
2 y ago
0
0
Bkow123
Frequent Visitor
•
11 Messages
2 y ago
0
0