TedatTBP's profile

New Poster

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1 Message

Sun, Jun 30, 2019 3:00 PM

Xfinity Stream app and Roku

I currently have 3 Roku devices and when I attempt to connect using the Xfinity Stream app on the 3 devices I get the following error ( Error createDRMSession. 403-102

I have a brand new gateway and 6 Xfinity pods so my signal is excellent throughout my house. I’ve attempted to factory reset all of the Roku devices and I even deleted the Roku account to start fresh. Not sure why all of a sudden on all 3 devices I cannot use the Xfinity Stream app anymore.

Can someone help me?

Thank you.

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Responses

Official Employee

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6.7K Messages

2 y ago

Hi TedatTBP. Thanks for posting on our Forums,

 

Please try the following steps:

 

1. Restart Roku
2. Uninstall XFINITY Stream app
3. Restart Roku
4. Install XFINITY Stream app
5. Restart Roku

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