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Xfinity Stream app and Roku
I currently have 3 Roku devices and when I attempt to connect using the Xfinity Stream app on the 3 devices I get the following error ( Error createDRMSession. 403-102
I have a brand new gateway and 6 Xfinity pods so my signal is excellent throughout my house. I’ve attempted to factory reset all of the Roku devices and I even deleted the Roku account to start fresh. Not sure why all of a sudden on all 3 devices I cannot use the Xfinity Stream app anymore.
Can someone help me?
Thank you.
I have a brand new gateway and 6 Xfinity pods so my signal is excellent throughout my house. I’ve attempted to factory reset all of the Roku devices and I even deleted the Roku account to start fresh. Not sure why all of a sudden on all 3 devices I cannot use the Xfinity Stream app anymore.
Can someone help me?
Thank you.
Responses
XfinityJoeB
Official Employee
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6.8K Messages
2 y ago
Hi TedatTBP. Thanks for posting on our Forums,
Please try the following steps:
1. Restart Roku
2. Uninstall XFINITY Stream app
3. Restart Roku
4. Install XFINITY Stream app
5. Restart Roku
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