markp3's profile

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2 Messages

Thu, Jul 9, 2020 3:00 PM

Xfinity Stream (Android/Fire OS) excessive data usage when PAUSED! (225GB/month)

I use the Xfinity Stream app on an Amazon Fire 7 Tablet (9th gen) to listen to the local news station in the morning.

 

The tablet is always plugged in and set to "stay awake when plugged in".

 

After streaming I tap the screen to bring up the on screen controls, and hit the STOP control in the center of the screen.

 

At this point, the video playback pauses, but the image on the screen will update every 15 seconds or so.

 

However, it looks like it is not really paused. The tablet is still receiving the full video stream even though it is not "playing".

 

It will do this seemingly FOREVER. It will never timeout and disconnect.

 

I checked on my router and the ip addredd for that tablet has used 450GB in two months!

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Accepted Solution

BruceW

Gold Problem Solver

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22.4K Messages

1 y ago


@markp3 wrote: ... Is it documented somewhere that "in home" Xfinity stream usage doesn't count against the 1.2TB data cap?

https://www.xfinity.com/support/articles/live-tv-streaming says:

 


Will live TV and/or Xfinity On Demand streaming on the Xfinity Stream app or Xfinity Stream portal count against my Xfinity Internet data usage plan?
When you're in your home and connected to your in-home Xfinity network, streaming video to the Xfinity Stream app and portal is an in-home cable service delivered over Comcast's managed cable network, not over the Internet, so it will not count towards your Xfinity Internet monthly data usage. If you watch any live TV Go channels through the Xfinity Stream app, that programming is delivered over an Internet or mobile connection and will count towards any data usage thresholds that may apply.
Rustyben

Expert

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24K Messages

1 y ago


@markp3 wrote:

I use the Xfinity Stream app on an Amazon Fire 7 Tablet (9th gen) to listen to the local news station in the morning.

 

The tablet is always plugged in and set to "stay awake when plugged in".

 

After streaming I tap the screen to bring up the on screen controls, and hit the STOP control in the center of the screen.

 

At this point, the video playback pauses, but the image on the screen will update every 15 seconds or so.

 

However, it looks like it is not really paused. The tablet is still receiving the full video stream even though it is not "playing".

 

It will do this seemingly FOREVER. It will never timeout and disconnect.

 

I checked on my router and the ip addredd for that tablet has used 550GB in two months!


why not close the video playback window? note that the data is 'in house' while it is connected to your home's gateway/router meaning the bytes do not count toward your CAP (if any).

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New Poster

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2 Messages

1 y ago

It seems pretty wasteful for this app to behave this way despite there being workarounds.

 

Is it documented somewhere that "in home" Xfinity stream usage doesn't count against the 1.2TB data cap?

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