Xfinity stream and poor Service

Dear Xfinity Customer Service,

I am writing to formally express my frustration regarding the ongoing service issues I have been experiencing, particularly with the Xfinity Stream app and related service complications.

I have been a loyal Comcast/Xfinity customer since 1994. After more than three decades as a customer, I would expect the overall experience to be more seamless and reliable. While individual representatives have generally been courteous, the actual service performance has been inconsistent and, at times, extremely frustrating — especially considering the amount I pay each month.

The recurring problems with the Xfinity Stream app, including blank screens and functionality interruptions, have disrupted my ability to use the services I am paying for. In addition, the troubleshooting process often feels unnecessarily complicated. Long-term customers should not have to repeatedly troubleshoot or reset services simply to maintain basic functionality.

I am requesting a thorough review of my account and services to ensure that:

1. My connection and streaming services are operating at full reliability.

2. Any known service issues in my area are addressed.

3. I am receiving the best possible value and configuration for the price I am paying.

As a customer since 1994, I believe it is reasonable to expect dependable service and a smoother overall experience. I would appreciate a clear response outlining what steps will be taken to correct these issues and prevent them from continuing.

Thank you for your prompt attention to this matter. I look forward to your response.

Sincerely,
Charles Sirmon
Dothan, AL