U

Visitor

 • 

2 Messages

Sat, Nov 27, 2021 4:24 PM

Closed

Xfinity Steam on Samsung TV not working

I am using the Beta app via my Samsung TV and it stopped working two days ago.  Just shows a black screen when I launch it.  Removed power from the TV several times to reset it.

Anyone else having this issue?  Thx!

-Mark

Accepted Solution

XfinityAbbie

Official Employee

 • 

1K Messages

9 m ago

@user_89e87d Hello and thank you for taking the time to reach out! Have you attempted to uninstall the app and reinstall it to see if it helps? I have encountered similar issues with other apps on my Samsung TV, and that is what I have found helps resolve the issue. 

Visitor

 • 

2 Messages

@XfinityAbbie That did the trick....thanks!!

-Mark

XfinityAbbie

Official Employee

 • 

1K Messages

@user_89e87d That is great news! I am so glad to hear it resolved the issue for you! If anything else comes up, please don't hesitate to reach out. We are here and happy to help.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here