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Visitor

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9 Messages

Thursday, December 15th, 2022 2:55 AM

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Xfinity Steam No Longer Chromecasts from iPhone to TV

Beginning a few days ago, Xfinity Stream no longer Chromecasts from my iPhone to my TV. Other apps continue to cast well. Is this Xfinity’s issue or is there a fix on my end?

Question

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Updated 

2 years ago

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CCCam

Official Employee

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232 Messages

2 years ago

Hello @user_3e0a46. If you are still having problems casting the stream app to your tv I would like to get more information about what you are seeing/not seeing in the app. Do you see the casting icon in the stream app?

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user_3e0a46

Visitor

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9 Messages

2 years ago

Yes, I still have this streaming issue and yes, there is a Chromecast icon on the app. 

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XfinityGabby

Official Employee

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1.5K Messages

Can you advise what happens when trying to Chromecast? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityGabby

Official Employee

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1.5K Messages

Thanks for letting us know, that can certainly be frustrating. Can you please make sure the Xfinity stream app is up-to-date? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_3e0a46

Visitor

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9 Messages

I have version 7.5.1.2400. Is that up to date?

2 years ago

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CCErika

Problem Solver

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339 Messages

Here is a great article that will walk you through making sure you are running the latest stream app version. https://www.xfinity.com/support/articles/xfinity-stream-app-faqs

 

Let me know if this information helps. 

I no longer work for Comcast.

2 years ago

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user_3e0a46

Visitor

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9 Messages

Thank you but this article does not solve my issue. I have a Vizio TV. Up until a few days ago, casting with Xfinity Stream worked perfectly. Now it doesn’t. The TV, the app, and my iPhone are running their newest updates. 

2 years ago

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user_3e0a46

Visitor

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9 Messages

2 years ago

When I connect my iPhone to the TV by pressing the casting icon through the Xfinity Streamcast app, the connection begins but then suddenly cuts off. Sometime this happens right away sometimes this happens 5 seconds after the program is showing on the TV. 

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user_3e0a46

Visitor

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9 Messages

2 years ago

I have version 7.5.1.2400. Is that up to date?

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user_3e0a46

Visitor

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9 Messages

2 years ago

Do you have any further suggestions to resolve this issue?

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CCXavier

Official Employee

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695 Messages

What troubleshooting steps have been done with your My Account App?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_3e0a46

Visitor

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9 Messages

What troubleshooting steps do you recommend?

2 years ago

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CCTambrey

Gold Problem Solver

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3.4K Messages

Have you already had the chance to uninstall and re-install the stream app?

I no longer work for Comcast.

2 years ago

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user_3e0a46

Visitor

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9 Messages

Yes, I’ve uninstalled and reinstalled the app. I’ll add that we have three iPhones in the house (3 people) with the Stream app installed. All three have this issue with our TV. Other apps stream fine, Xfinity doesn’t. 

2 years ago

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CCChe

Official Employee

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6.9K Messages

Thank you for letting us know. At this time, it seems as though you have tried all that you can on your end. Next, we'll need to gather a few account details, so we can report this to and work with the advanced techs to find a resolution. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat. 

I no longer work for Comcast.

2 years ago

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user_07bd01

Visitor

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2 Messages

2 years ago

I was on the phone with Xfinity all day yesterday with the exact same issue.  I have yet to get a resolution.   

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