Xfinity Steam Beta on Roku - TVAPP-00101
Yesterday I swapped out my owned cable modem with a new one. The swap went fine. Within a few hours each of my 3 ROKU devices running the Xfinity Stream app started giving me the error" This device can only access Xfinity StreamOn your home Xfinity Wifi.". I am in my home! I am connected to the same router as before. I suspect from my research here that the modem switch has caused this problem, but I don't know how to correct it. I've tried calling support but they tell me that because it's BETA they can't do anything. Any help is restoring my Xfinity Strem Beta on Roku would be appreciated.
Edit: I looked at my account and I can see that the Serial number listed with my modem is the MAC address of the modem, not the serial number. When I called back to speak with the agent they said it was set up correctly on my account and was not an issue. They said if it was incorrect, my modem would not operate. Not sure if this a problem or not, but it looks wrong to me.