Frequent Visitor
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6 Messages
Xfinity Steam Beta on Roku - TVAPP-00101
Yesterday I swapped out my owned cable modem with a new one. The swap went fine. Within a few hours each of my 3 ROKU devices running the Xfinity Stream app started giving me the error" This device can only access Xfinity StreamOn your home Xfinity Wifi.". I am in my home! I am connected to the same router as before. I suspect from my research here that the modem switch has caused this problem, but I don't know how to correct it. I've tried calling support but they tell me that because it's BETA they can't do anything. Any help is restoring my Xfinity Strem Beta on Roku would be appreciated.
Edit: I looked at my account and I can see that the Serial number listed with my modem is the MAC address of the modem, not the serial number. When I called back to speak with the agent they said it was set up correctly on my account and was not an issue. They said if it was incorrect, my modem would not operate. Not sure if this a problem or not, but it looks wrong to me.
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Accepted Solution
djf55020
Frequent Visitor
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6 Messages
1 y ago
I got it working. Yesterday I was trying to activate through a browser on my android phone. Today I tried a PC/browser and it worked fine. Maybe you can't activate on a phone even if it's connected to your home wifi.
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Melstarr
New Poster
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2 Messages
1 y ago
Thank you for this! I was attempting to activate using my iPad, and was having no success. Based on this review, I skeptically tried it from my PC, and it worked!
This is a very strange solution, but I am glad you shared it. The last thing I wanted to do was to call Comcast!
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Nathan_P
New Poster
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1 Message
10 m ago
I had the same error, because I'm using my own modem, not Xfinity's. I just had to call tech suport and tell them the make/model and MAC address for my modem and now my Roku works fine.
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Kathy_Najjum
New Poster
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2 Messages
9 m ago
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Kathy_Najjum
New Poster
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2 Messages
9 m ago
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Deal3091
New Poster
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1 Message
9 m ago
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Melstarr
New Poster
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2 Messages
9 m ago
Try activating your Roku using a pc instead of a mobile device. This worked for me.
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MylesLane07
New Poster
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1 Message
9 m ago
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Rustyben
Expert
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24K Messages
9 m ago
you won't lose your old purchases as you can still access. Do you have a new address/account? If so, you may want to move your purchases to the new account.
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wwilliams272558
New Poster
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3 Messages
9 m ago
I'm having the same issue. I just turned in all 5 of my cable boxes
Bought new Roku TV's and downloaded the app. Worked great for a week. Last night the app stopped working on all of the TV's. Nothing was changed on my end.
"This device can only access xfinity stream on your in-home Xfinity Wi-Fi"
I'v been on with Customer Service for 3 hours troubleshooting ( most of it I had already done myself) Resetting Modem, installing and uninstalling app, resetting network connections etc...anyone have a fix for this. App works on phones and Ipads and all other apps are working fine.
They tried handing me of to Roku but it's not their issue. I have an Xfinity Modem.Help??
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wwilliams272558
New Poster
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3 Messages
9 m ago
That information was not provide when I turned in my boxes. (I'll see if thats how they have my account set up ) However It has been working on Multiple devices with no boxes in the house and all of a sudden it's not. So with what you mentioned I should be able to access it with at least 2 of the TV's at one time. At the moment I cannot get 1 to work...
Edit* I just looked it up and you can have up to 45 devices registered and 5 streaming at the same time..Doesn't say anything about needing a box..
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Rustyben
Expert
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24K Messages
9 m ago
when you turn in your 'last' box so none are on the account, you have to sign up for a no-equipment cable channels package. note that without at least one set top box only 2 streams of any kind can be used at a time. with at least one set top box the limit goes to 5.
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Rustyben
Expert
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24K Messages
9 m ago
the have-no-active-box-on-the-account is new and is limited to 2 devices and 2 tuners to record. just add a set top box back to the account and you are fixed.
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wwilliams272558
New Poster
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3 Messages
9 m ago
Ok Thanks I'll try that and hop back on here if it doesn't work..Thank you
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user_783658
Visitor
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1 Message
3 m ago
Anyone have a fix to this? Tried logging in on PC with no luck. I have 1 set top box, put a new modem in last week, everything was good all week until last night I started getting the TVAPP-00101 error. Comcast rep couldn’t fix... submitted a ticket.
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