Xfinity Steam Beta on Roku - TVAPP-00101

Thank you for this!  I was attempting to activate using my iPad, and was having no success.  Based on this review, I skeptically tried it from my PC, and it worked!

This is a very strange solution, but I am glad you shared it.  The last thing I wanted to do was to call Comcast!

I had the same error, because I'm using my own modem, not Xfinity's. I just had to call tech suport and tell them the make/model and MAC address for my modem and now my Roku works fine.

Try activating your Roku using a pc instead of a mobile device.  This worked for me.

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@MylesLane07 wrote:
When I connect it continues to pull up purchases from and old canceled account. Please help

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you won't lose your old purchases as you can still access. Do you have a new address/account? If so, you may want to move your purchases to the new account.

I'm having the same issue.  I just turned in all 5 of my cable boxes

Bought new Roku TV's and downloaded the app. Worked great for a week. Last night the app stopped working on all of the TV's. Nothing was changed on my end. 

"This device can only access xfinity stream on your in-home Xfinity Wi-Fi"

I'v been on with Customer Service for 3 hours troubleshooting ( most of it I had already done myself) Resetting Modem, installing and uninstalling app, resetting network connections etc...anyone have a fix for this. App works on phones and Ipads and all other apps are working fine. 

They tried handing me of to Roku but it's not their issue. I have an Xfinity Modem.Help?? 

 That information was not provide when I turned in my boxes. (I'll see if thats how they have my account set up ) However It has been working on Multiple devices with no boxes in the house and all of a sudden it's not. So with what you mentioned I should be able to access it with at least 2 of the TV's at one time. At the moment I cannot get 1 to work...

Edit* I just looked it up and you can have up to 45 devices registered and 5 streaming at the same time..Doesn't say anything about needing a box..

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@wwilliams272558 wrote:

I'm having the same issue.  I just turned in all 5 of my cable boxes

Bought new Roku TV's and downloaded the app. Worked great for a week. Last night the app stopped working on all of the TV's. Nothing was changed on my end. 

"This device can only access xfinity stream on your in-home Xfinity Wi-Fi"

I'v been on with Customer Service for 3 hours troubleshooting ( most of it I had already done myself) Resetting Modem, installing and uninstalling app, resetting network connections etc...anyone have a fix for this. App works on phones and Ipads and all other apps are working fine. 

They tried handing me of to Roku but it's not their issue. I have an Xfinity Modem.Help?? 

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when you turn in your 'last' box so none are on the account, you have to sign up for a no-equipment cable channels package. note that without at least one set top box only 2 streams of any kind can be used at a time. with at least one set top box the limit goes to 5.

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@wwilliams272558 wrote:

 That information was not provide when I turned in my boxes. (I'll see if thats how they have my account set up ) However It has been working on Multiple devices with no boxes in the house and all of a sudden it's not. So with what you mentioned I should be able to access it with at least 2 of the TV's at one time. At the moment I cannot get 1 to work...

 

Edit* I just looked it up and you can have up to 45 devices registered and 5 streaming at the same time..Doesn't say anything about needing a box..

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the have-no-active-box-on-the-account is new and is limited to 2 devices and 2 tuners to record. just add a set top box back to the account and you are fixed.

Ok Thanks I'll try that and hop back on here if it doesn't work..Thank you

Anyone have a fix to this? Tried logging in on PC with no luck. I have 1 set top box, put a new modem in last week, everything was good all week until last night I started getting the TVAPP-00101 error. Comcast rep couldn’t fix... submitted a ticket.