1 Message
Xfinity Steam app Freezing
I have had the app on my phone (iPhone) for a while now and have never had an issue with it till now. I like to watch my recorded shows while getting ready and it has been impossible lately. It’s keeps freezing while the audio continues or the audio is mute while the video plays but then freezes regardless. I have updated my phone software, updated the app, then uninstalled and reinstalled the app, and reset my phone. The problem continues! Very aggregating.
ccRuben
Retired Employee
•
729 Messages
11 months ago
@user_5ikdmr Thank you for taking the time to reach out. I am sorry to hear about these issues you have been experiencing! Please send us a direct message, we will be happy to help. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
1
0