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LUCILLERUSSELL0
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Sat, Jul 10, 2021 10:16 PM

Xfinity sports app doesn't show MLB network game scores

Why doesn't the Xfinity sports app show MLB network game scores?

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2 m ago

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XfinityNico

Official Employee

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103 Messages

2 m ago

Hello @LUCILLERUSSELL0, thanks for reaching out for help on our forums! We definitely provide the ability to view MLB game scores through our awesome Sports app! Here are the instructions: https://www.xfinity.com/support/articles/x1-sports-app-watch-games

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LUCILLERUSSELL0

New Poster

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3 Messages

2 m ago

You're not understanding my question.  The sports app doesn't show scores or information about games on the MLB network. 

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XfinityRaul

Official Employee

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187 Messages

That's odd, the Xfinity Sports app should provide you with the scores to any sport games. Have you by any chance reset the cable box recently through the My Account app? How about a power cycle, have you tried that? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 m ago

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user_6cf198

Visitor

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4 Messages

2 m ago

Same problem! Have reset and nothing works. 

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x1bad

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2 Messages

2 m ago

Same problem. And now it doesn’t show in game information for any game, the only options are favorite or upgrade to watch. What happened to the in game statistics, scoring, standings etc?

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user_6cf198

Visitor

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4 Messages

@x1bad

Yesterday Comcast said the problem was system overload due to Olympics coverage. 9 months ago they blamed it on the company that was delivering the data. And it too a loooooong time to even get them to understand what the problem was in the first place. I'd say they are pretty clueless or at best unconcerned.

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2 m ago

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XfinityHeather

Official Employee

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196 Messages

Thank you so much for reaching out to us through our Xfinity Forum. I hate to hear this has been your experience and would love to investigate this for you!

  1. Once the app is open, select the MLB tab at the top. You'll still be able to watch live TV on the left-hand side of the screen while viewing the score of all games previously played that day and games that are ongoing. Use the up and down arrow buttons to highlight the MLB game you would like to explore, and press the OK button to select it.
  2. Use the right and left arrow buttons to cycle through Extras to view game previews, live coverage, statistics, postgame recaps and more.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 m ago

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