NB18's profile

New Poster

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1 Message

Fri, Nov 15, 2019 7:00 AM

Xfinity Remote App Shows No Devices

I have an up to date iPhone and xfinity remote app. As of Wednesday, I can no longer manage my dvr recordings. I used to be able to see scheduled recordings, recordings, and priority manager. Now none of those will load. When I check my devices in the settings, it shows no devices. Nothing has changed with my account in the last few days. I would like to be able to set my dvr from my phone. Further, I keep getting the pop up saying I can manage my dvr from this app, but I cannot. Please help.

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Responses

krg

Frequent Visitor

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18 Messages

2 y ago

Yes, same problem here. So far tech support has been useless, but clearly the problem is at their end as all devices have disappeared.

So far I've deleted/reinstalled TV Remote app, rebooted iOS devices, and restarted X1 box. I can see TV listings of my Favorites so clearly I'm connected, but NO DEVICES show up so I can't control my TV or manage my DVR.

New Poster

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1 Message

8 m ago

Tech support had no idea what to do other than re-install apps.

volvogirl

Regular Contributor

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92 Messages

8 m ago

At least I'm not the only one.  I saw another post too.  Here's mine

https://forums.xfinity.com/t5/Non-X1-Service/Lost-TV-names/m-p/3380765 

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