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Monday, February 5th, 2024

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Xfinity NOW TV service on Roku - any ETA?

Roku has always been the "primary" for the Xfinity Stream app, any idea when Xfinity NOW TV will work on it?

It seems to work on Apple TV and Android TV despite not being officially support.  It's just Roku that refuses to work.

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1 year ago

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XfinityJohnG

Official Employee

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2K Messages

2 years ago

Thank you for reaching out to us here @cscoppa. I can share your feedback on the NOW TV service on a RoKu device. You can watch NOW TV content through the Xfinity Stream app on the following devices at this time: Xumo Stream Box, Xfinity Flex streaming TV Box, Apple, or Android mobile device, FireTV, Chromecast, and Apple AirPlay. You can also watch through the Xfinity Stream website on your browser at xfinity.com/stream. Currently, NOW TV is not available on Apple TV, LG TV, Roku, Samsung Smart TV, or Xumo TV. You can always check the https://www.xfinity.com/support/articles/xfinity-tv-app-requirements site for any updates on the availability on other devices in the future.

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Tee2023

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18 Messages

@XfinityJohnG​ lets get roku devices supported asap roku is the number one streaming device lets get it done!

[Edited: "All Caps"]

(edited)

1 year ago

user_8p9m76

2 Messages

1 year ago

This is FRAUD.  I was told by an XFINITY agent to switch from my COMCAST/XFINITY boxes and take the FLEX option. I was told I would need one FLEX box but the ROKU would work for the rest.  It did.  THEN, when NOW was introduced, ALL of MY ROKU boxes no longer work so I can only watch COMCAST/XFINITY on my ONE TV or on my phones.   Then, when I call about it, I found out that this is an across the board issue and I would have PAY for more FLEX boxes.  Bait and switch! 

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XfinityGabriel

Official Employee

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2.6K Messages

user_8p9m76, Hi! We appreciate you greatly for taking the time to visit XFINITY on our forums page. This is definitely not the experience that we like to hear about. I love using my Roku for streaming the app so I understand the inconvenience that this can cause. We will do everything within our power to get this addressed. I would like to pull up the account and take a look at what's going on. To get started, please send us a direct message with your first/last name and full address. 

You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

 

 

I am an Official Xfinity Employee.
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1 year ago

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user_0el86e

2 Messages

1 year ago

Hello,

I have the same issue. My tv with firestick and the one with the xumo streaming box works fine but the xfinity stream app on my roku tv doesnt show my recordings or guide. Very disappointed. I should have been told that it wouldnt work on Roku TVs. 

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user_agsr

1 Message

1 year ago

Any update on this? Frustrating that it's not available on Roku 

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XfinityShawn

Official Employee

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1.8K Messages

 

user_agsr There currently is no update/timetable on when the Roku will be available with NOW TV. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_h9lkcp

1 Message

1 year ago

Why was I assured this would work on my roku but it in fact does not? 

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XfinityPaula

Official Employee

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1.6K Messages

@user_h9lkcp Hi there! I'm sorry that you were given the incorrect details for the Xfinity stream app on roku devices. At this time the eligible devices for NOW TV on a TV are Xump stream box from Xfintiy and Amazon Fire TV's. However, if you subscribe to Xfinity internet and Xfinity TV the Xfintiy stream app is available on compatible roku devices. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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user_3cvkyl

1 Message

1 year ago

This is very disappointing and scummy that Comcast doesn’t allow now TV to work on Roku. Extremely disappointed. 

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user_gn6sb0

1 Message

1 year ago

I have Xfinity X1 TV service. I use a Roku device to watch live TV through the Xfinity Stream app. Am I understanding correctly that if I switch to NOW TV, it won't be streamable through the Xfinity Stream app on Roku?

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user_uzh828

1 Message

I just switched and you cannot get any live TV channels using your Xfinity Stream App on a Roku for NowTV. Works fine on Amazon fire stick. Nowtv is a great deal on a Roku if you dont mind having no TV channels. They give some funny message about an easy fix where Xfinity Stream delivers hundreds of channels that you can watch just about anywhere, except you cannot watch them on your TV.  Xfinity does not seem to care. If you have a roku device then sign up for Nowtv to not see any TV channels... it's a great deal.... thank you Xfinity!

1 year ago

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XfinityKei

Official Employee

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1.8K Messages

Hello @user_gn6sb0  Thanks for reaching out to our team with questions on equipment compatibility. At this time Now TV is not available on Roku, Apple TV, LG TV, or Samsung Smart TV. I have a link from our help and support site which goes into the system requirements and more. https://www.xfinity.com/support/articles/now-tv-overview. At this time we do not know if or when Now Tv may expand to other devices. My apologies for the inconvenience this may cause you. If you need anything more please don't hesitate to reach out to our team! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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XfinityBillie

Official Employee

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3.6K Messages

@user_uzh828 We definitely understand the frustration, at this time the Xfinity Stream app on Roku devices isn't compatible with our NOW TV services. You can click this link to go to the FAQs and there is a section that will show what devices you can use to watch NOW TV. I hope this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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