Tue, May 26, 2020 6:00 PM
1 y ago
2 y ago
Hi @TFarquharson639 , thank you for reaching out to us on Xfinity Forum. We will investigate the issue you brought up. Please try exiting and relaunching the app, or try unplugging and replugging the TV to resolve this issue.
Hi @TFarquharson639, theoretically a case of incorrect time would only happen if the device time of the TV was changed. Could you please let us know whether your device time (Samsung TV) is manually or automatically set before you encountered this issue?
I am having this same issue.Can confirm that my Samsung 8 series shows the correct date and time (showing 7:07am and 06/03/2020) while Xfinity Stream app is showing 10:55pm. Obviously, this affects the Stream Live TV portion of the application.Thanks,
Hello and thank you for your quick response, by unplugging and replugging the TV, the Xfinity Stream App was able to show the correct time (currently 10:52AM EST)(As a side, trying to close and reinstall the app did not work)Thank for your suggestions and help
@TFarquharson639 could you please let us know your timezone? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you
@jr9ccp thank you for reaching out to us. We have filed an issue for this and hope to fix it for the next release. In the meantime, could you please:
1. let us know your timezone please? We would need the specific hour and minutes of the time and date setting shown on your TV to help our engineer troubleshoot. Thank you
2. also please try exiting and relaunching the app on your Samsung TV, or try unplugging and replugging the TV to resolve this issue.