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Hsmom3grls
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9 Messages

Thu, Nov 14, 2019 2:00 PM

xfinity beta streaming not working AGAIN on Samsung TV

Once again, xfinity streaming app works on every device except our Samsung TV.

 

We have done everything, restarting every device, modem, wifi, TV .  . . reinstalling app on TV.

 

TVAPP 00-100 error code comes up.

 

This is happening weekly. Getting very annoying.

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Accepted Solution

Official Employee

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23 Messages

2 y ago

Hi All,
There was a temporary issue reaching one of the services required for app navigation and streaming, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan

I am an Official Comcast Employee.
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Rustyben

Expert

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24K Messages

2 y ago


@fire100002 wrote:

Join the crowd. Xfinity claims their app works like a rented mule on Samsung......but they are sorely mistaken. The app crashes more than Danika Patrick after a night of binge drinking. This thing is the opposite of "helpful" and if you call the Xfinity experts (ha!) they just repeat the same old story that is scripted for them, I,m sure you've heard it "Delete the app and reinstall it; Turn the TV off and unplug for 3 weeks and reinstall; reset the WiFi, wait 4 hours, drink a shot then delete your facebook acct and reinstall".  My feelings are if the company wants me to buy/rent/lease their cable box, just grow a pair and say so. Don't let me believe you have a substitution to access the services I pay for only to find I spend more time on the phone with tech support than I do watching tv! I'm telling you, all the other streaming options are looking better every day and their best advertiser is...The Defunct Xfinity Streaming App.


we don't have scripts just years of helping other customers (we are just customers too, remember).  is someone needs help we walk them through fixes.

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New Poster

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3 Messages

2 y ago

Join the crowd. Xfinity claims their app works like a rented mule on Samsung......but they are sorely mistaken. The app crashes more than Danika Patrick after a night of binge drinking. This thing is the opposite of "helpful" and if you call the Xfinity experts (ha!) they just repeat the same old story that is scripted for them, I,m sure you've heard it "Delete the app and reinstall it; Turn the TV off and unplug for 3 weeks and reinstall; reset the WiFi, wait 4 hours, drink a shot then delete your facebook acct and reinstall".  My feelings are if the company wants me to buy/rent/lease their cable box, just grow a pair and say so. Don't let me believe you have a substitution to access the services I pay for only to find I spend more time on the phone with tech support than I do watching tv! I'm telling you, all the other streaming options are looking better every day and their best advertiser is...The Defunct Xfinity Streaming App.

Hsmom3grls

Frequent Visitor

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9 Messages

2 y ago

I appreciate the help I have received in the past has been very helpful. 

 

However, right now, again, the app tries to install, and remains black FOREVER. I try again and again and the same thing happens.

 

I was watching TV this morning. I come home this afternoon, and no working app.  On our account page, our TV is no longer on there as a device. How did this happen? I made no changes.

 

I do not delight in calling for tech help, because once again I will spend hours speaking to people who will tell me to do all the things I already have tried.   :O)

New Poster

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2 Messages

2 y ago

We are having the same issue! I tried uninstalling and all we get is the black beta screen. All other devices but my Samsung TV can stream. I think it went out after 1pm EST. Very upset especially since Comcast said I no longer needed my cable box! I may just go with Apple TV.

New Poster

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2 Messages

2 y ago

We've been having problems with ours for a few weeks now. We uninstalled and reinstalled it and it worked for a week but now it's out again.

Rustyben

Expert

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24K Messages

2 y ago

combined your cross-posts. correct location is the stream app area of the forum.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New Poster

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1 Message

2 y ago

Starting on Wednesday the Xfinity stream beta app on my Samsung TV stopped working. The Xfinity stream beta screen appears but is frozen. 
I've uninstalled and installed the app and it still does not work. 

All other apps on the TV worK fine. 

The Xfinity stream app on my iPad works fine also. 

Any suggestions on how to get the application to work?

New Poster

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1 Message

2 y ago

The app has been working fine for a month now it doesn’t work at all. I uninstalled and reinstalled still not working just sit on a screen with xfinity stream beta written there and does nothing else.

Please need this fixed ASAP

New Poster

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2 Messages

2 y ago

I am having the same problem.  I signed in out of my Samsung account, deleted and added back Xfinity, and reinstalled Xfinity.  Still the frozen black Xfinity stream screen.  This happened before, and I was able to fix it - but I can't find the instructions anywhere. So frustrating.  I guess I'll watch it on my phone......

New Poster

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2 Messages

2 y ago

how do I reauthorize?  I think this is what I had to do earlier in the year when this happened.  

F1reDawg76

New Poster

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5 Messages

2 y ago

This app is an absolute joke. Every few days I need to uninstall and reinstall, then reauthorize. Now that doesn't even work. Never seen an app consistently have this many problems.
F1reDawg76

New Poster

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5 Messages

2 y ago

If you delete the app and then reinstall, it should prompt you to authorize when you first launch the app. The app freezes and doesn't even get to that point. The app version has not changed since the end of October, so this tells me it's something on Comcast's end. Ridiculous how bad this app is and they can't seem to get it right. This is more like an alpha version, not beta.

Official Employee

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1K Messages

2 y ago

Hi all.

 

We are aware of the in app error message for the stream app for Samsung TVs. Our engineers are working on a fix. Appreciate your patience while we get this resolved.

 

Ken

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

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21 Messages

2 y ago


@F1reDawg76 wrote:
If you delete the app and then reinstall, it should prompt you to authorize when you first launch the app. The app freezes and doesn't even get to that point. The app version has not changed since the end of October, so this tells me it's something on Comcast's end. Ridiculous how bad this app is and they can't seem to get it right. This is more like an alpha version, not beta.

With the "cloud" there is no "alpha" or "beta"... I see them using the terms "preview" or "released". Xfinity Stream looks like a released app that requires some work to be stable and meet the cutomer's expectations. When it works it is a very nice app.

I've opened a formal ticket with Comcast and they told me it was escalated to Tier 2.

I really hope they get it fixed soon.

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