U

Visitor

 • 

2 Messages

Monday, May 2nd, 2022 12:39 AM

Closed

Xfinity Beta channel guide LG

When using Xfinity Beta on my LG TV, I cant ever get back to guide. I’m stuck on a channel and can’t go back. Only option is to delete app and reinstall app. Not ideal for just wanting to change channels

This conversation is no longer open for comments or replies and is no longer visible to community members.

Visitor

 • 

2 Messages

3 years ago

The back button does not work on it either. However back button works on other apps. 

Official Employee

 • 

1K Messages

Hey there, I am so sorry to hear you are having issues with our Beta app. I know how frustrating it can be to use these apps prior to their final build as they do come with bugs in the beta stage. Does this happen every time you try to change the channel? And is this only with the guide?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here