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kjnk
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Contributor

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34 Messages

Sun, Dec 13, 2020 6:00 PM

xfinity app

Recently the xfinity app will not work on my samsung smart tv. All my other apps work fine. I've uninstalled and reinstalled the app, but still won't work. I have also restarted my wireless router still no effect.

Responses

Rustyben

Expert

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24K Messages

5 m ago


@kjnk wrote:

Recently the xfinity app will not work on my samsung smart tv. All my other apps work fine. I've uninstalled and reinstalled the app, but still won't work. I have also restarted my wireless router still no effect.


try removing the app, unplugging for 5 minutes (TV) and plug back in. use the TV menu to find the firmware update menu and update the 'software' or firmware. after updating, unplug 5 minutes again. reinstall the app, be sure to accept the terms and conditions.  working?

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kjnk

Contributor

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34 Messages

5 m ago

Got it to finally work. Uninstalled unplugged plugged back in and reinstalled app. Had to agree and entered code.

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