Visitor
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1 Message
Xfinity app sound off on Roku, happens continually
Sound is off on video.. fix by backing off channel (or all the way off app) then going back. Problem fixes , but generally reoccurs after an hour or so. As noted in subject line, this only happens with Xfinity app; none of my other apps have this problem...
CCBrian1
Contributor
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367 Messages
1 year ago
Hello @user_30e4eb , thank you for reaching out to us via Xfinity Community Forums. I'm bummed to hear of your sound issue with Xfinity Stream app. I know I would be reaching out as well to find out what is going on. I'm glad to hear all else is working properly. When I experience issues with apps on my Roku, I make sure to delete them, power cycle the Roku and then reload. I find this helps to reset and refresh the app and takes care of issues. Can you share if you have taken this step?
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user_70d0bd
Visitor
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8 Messages
1 year ago
Xfinity is a joke. This problem has been ongoing for over 9 months since they upgraded the beta version of the app. I put a ticket in months ago and nothing has been done. This is a Xfinity issue and I just spent 2.5 hours chatting with 4 different people to get nowhere. I had some discounts on my account that just expired and so now I am paying more for this poor service. They just want to adjust your service but no help lower your bill or fixing this problem. No ideal when or if it ever will be. This problem does not exist if you are renting their equipment which means residual income for xfinity, see any connection here? They have trained there technicians to play dumb about the issue that just frustrates everyone. Over 9 months to fix this? Realy, everything was fine with the beta version.
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jknelson65
Regular Visitor
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11 Messages
1 year ago
Xfinity should provide users with free boxes until they have a properly working streaming app
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