Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue.

Responses

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user_8dki65

2 Messages

1 year ago

Xfinity on Roku stopped working last night. Feels like the old Vizio interface issue which means it's Xfinity's issue. Not happy!

Note: This comment was created from a merged conversation originally titled Xfinity not working on Roku

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Xfinity stream initialize upon opening but disconnects or desync once initializing is complete on my Roku3. This began last night and has not resolved itself. All the other apps work just fine on the Roku. I need this to be resolved, especially for the the price we are paying monthly! Pls help!!

Note: This comment was created from a merged conversation originally titled Xfinity stream app disconnects

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user_azmqlz

2 Messages

1 year ago

Xfinity Stream opens on both Roku devices and immediately shuts down. Same experience after deleting and reinstalling app. Started the evening of 11/1 and persisting.

Note: This comment was created from a merged conversation originally titled Xfinity stream shuts down on Roku

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_azmqlz, thank you for taking the time to reach out on social media. I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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nicole1500

Visitor

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7 Messages

1 year ago

Tried every possible answer. Updated software on both Roku and Stream and regular Xfinity app.

No error codes on either tv.

Unplugged, restarted modem, unplugged restarted TVs and Roku sticks. Nothing works.

Note: This comment was created from a merged conversation originally titled Rokus and Xfinity Stream stopped working last night.

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user_4cish3

7 Messages

Same issues. Seems neither Roku or Xfinity have a clue.

1 year ago

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user_3eefa2

Visitor

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2 Messages

1 year ago

I select the app,and it doesn't start or load..called xfinity 3 hours ago issue still not resolved . For all the money they charge for services ..what a disappointment.

Note: This comment was created from a merged conversation originally titled Xfinity app on roku TV not working

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XfinityKrista

Official Employee

•

1.5K Messages

Hello @user_3eefa2, thank you for taking the time to reach out on social media. I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

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Bobpamsamdan

Visitor

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7 Messages

1 year ago

The xfinity app is not working with Roku streaming only (shutting off and on). IXfinity app works fine with Amazon fire. So it’s Roku.

Note: This comment was created from a merged conversation originally titled Xfinity app not working with Roku

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K

kestneld

2 Messages

1 year ago

I am not able to stream xFinity at my house. I have 3 different Roku devices and the app just keeps restarting. I have powered down my Roku's, restarted it from their app, removed the xfinity app, reinstalled and logged in again. Still same issue. I tried to watch Fox Business from my computer and it is not working either. I select my provider and entered credentials several times but it keeps going back to the select provider screen.

Help!!

Note: This comment was created from a merged conversation originally titled xFinity Live Stream Issues

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user_12vpu8

4 Messages

1 year ago

Won't launch. Funny that this started to happen yesterday, November 1st.

Note: This comment was created from a merged conversation originally titled Roku Xfinity Stream app broken

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user_9l5tab

2 Messages

1 year ago

Xfinity App will not launch on Roku after re-install, reboot, etc.

Note: This comment was created from a merged conversation originally titled App not working on Roku

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user_a3e4q4

2 Messages

1 year ago

Xfinity on ROKU Not working in Texas. I've already tried everything suggested by the one post. XFinity needs to wake up and communicate what's going on.

Note: This comment was created from a merged conversation originally titled XFINITY NOT WORKING

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user_12vpu8

4 Messages

1 year ago

Funny that it stopped working yesterday, November 1st.

Note: This comment was created from a merged conversation originally titled Xfinity Stream not working

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user_0okujx

2 Messages

1 year ago

I cannot open the Xfinity app on my Roku device on 2 tv's. I have performed all of the trobleshooting steps to get it to work and it still will not open! [Edited: "Language"]. WE ALL PAY TOOO MUCH FOR THIS TO HAPPEN!

Note: This comment was created from a merged conversation originally titled Xfinity App stopped working on Roku device WHY!!!!!

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