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Thursday, November 2nd, 2023 1:49 AM

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Xfinity app on Roku

The app opens and then takes me to main screen but then closes and goes back to Roku Home Screen. Deleted and reinstalled twice. Still same issue. 

Question

 • 

Updated 

1 year ago

26.4K

117

user_2a73sq

2 Messages

1 year ago

Stream doesn't open on my Roku

Note: This comment was created from a merged conversation originally titled Stream app on Roku

1

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_2a73sq, thank you for taking the time to reach out on social media.  I understand your concern with the Roku, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zipndk

3 Messages

1 year ago

My two TCL Roku TVs just upgraded and now the Xfinity app gets kicked off just before it shows live tv line up.  All other tvs with Roku sticks work.  Tried resetting tv uninstall app and all.  Still no help on either tv.

Note: This comment was created from a merged conversation originally titled Latest TCL Roku TV upgrade kicks Xfinity App off

0

0

user_8bo05a

2 Messages

1 year ago

Yesterday, 11/1/23, the xfinity stream app on all my Rokus loaded and then closed. My rokus go back to the roku home screen. I click the app again, same thing. I've remover the app re-installed and signed in again, same problem. Xfinity loads and closes, Roku goes back to roku home screen.

Note: This comment was created from a merged conversation originally titled Xfinity stream app loads on Roku devices and then closes.

2

0

user_ykjb0m

2 Messages

Having the same problem this morning.  

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_ykjb0m, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

lilman0409

Visitor

 • 

2 Messages

1 year ago

I'm experiencing the same issue with the Xfinity Stream App malfunctioning on my Roku stick. 

Note: This comment was created from a merged conversation originally titled Xfinity Steam App Malfunctioning

0

0

user_v5hf1s

5 Messages

1 year ago

Tried all above. Get it fixed!

Note: This comment was created from a merged conversation originally titled Xfinity app not working

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_v5hf1s Thank you for reaching out. I am sorry to hear your Rokus are not working at this time. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? Is your Roku up to date? I would start by rebooting your modem. Ensure that Roku is linked to the same network as your Xfinity device. Once confirm can you reset your Roku account credentials and re-login.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_1u50zb

2 Messages

1 year ago

We have tried to update the app…all up to date. The Xfinity app appears to load and then kicks you out to the Home Screen. Other streaming apps work as they should. 

help!

Note: This comment was created from a merged conversation originally titled Xfinity app not working on Roku tv

1

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_1u50zb, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_1s1ph0

2 Messages

1 year ago

My Xfinity app is not working on my roko tv ‘s 

it will start up and than crash its been going on since last night Pleae help 

Note: This comment was created from a merged conversation originally titled App not working on Roko

0

0

user_m08kxh

2 Messages

1 year ago

My Xfinity stream app opens and closes quickly.  I removed the app and reinstalled and still nothing.  I saw in one of the threads below that Xfinity says it is Roku-related.  If that were the case, nothing on Roku would work, that's just an easy out for Xfinity.  No customer service there any more.

Note: This comment was created from a merged conversation originally titled Xfinity Stream app not working on Roku and NO it's not Roku related

1

flagrant99

Contributor

 • 

36 Messages

Agreed. Everything else works fine on Roku. Just xfinity. Also guide does not load on Fire Stick. It does work on PC browser. And forget about talking to anything but stupid bots that talk in circles. 

1 year ago

Ya2close

2 Messages

1 year ago

Keeps sending me back to Roku Home Screen. Will not allow me to open App. 

Note: This comment was created from a merged conversation originally titled Xfinity Stream App Crashing

0

0

user_33ss9i

2 Messages

1 year ago

I have Roku tv and a Roku on my other tv and the app loads and then disconnects on both. I am connecting to Wi-Fi I’ve tried all the suggestions. 

Note: This comment was created from a merged conversation originally titled Ap not working on Roku on both tv

1

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

Hello, @user_33ss9i. Thank you for reaching our over Xfinity Forums for support, you have contacted the right place for assistance with the Xfinity Stream App. There was a known issue that our dedicated engineers were able to get corrected. Please let me know if you're still experiencing any issues with the Xfinity Stream App on your Roku devices.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_81s4x3

2 Messages

1 year ago

Same issue that started on 11/1/23. Clicking on Xfinity Stream app and it attempts and then returns to home screen. No error code. Device and software up to date.

Note: This comment was created from a merged conversation originally titled Xfinity stream not working on roku tv

0

0

user_e4wh19

6 Messages

1 year ago

I have a fire stick and a Roku. I am not having any issues launching Xfinity on my fire stick, but it crashes as soon as I open it on the Roku.

Note: This comment was created from a merged conversation originally titled Xfinity will not launch on my ROKU app

0

0

user_x1ifhx

3 Messages

1 year ago

Still not working in MA!

Note: This comment was created from a merged conversation originally titled Xfinity not working on Roku

1

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_x1ifhx We appreciate you taking the time to reach out to us here on our Xfinity Forums. I can definitely understand the frustration, can you please uninstall the app, check that the Roku device is fully updated and then re-install the app and try again? If that still doesn't work let me know what the make/model of your Roku device is.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ndpa0p

5 Messages

1 year ago

Same issue here in CO at 5:30a. Happens on my other rokus which inc Roku TVs and sticks. I first checked for updates which it did saying finishing final updates. Still no joy. Uninstalled and reinstalled which made me resign in and still nothing. Works fine on my Android phone. It obviously and update from Xfinity mine says 6.14 build 0 so it's the first version on this. I also noticed the app icon no longer shows beta. Great first effort for non beta version. :(

Note: This comment was created from a merged conversation originally titled Roku app broke

2

0

user_hgth78

2 Messages

Same issue here.  Please fix this issue.  I pay a ton for Xfinity and I am always having issues…the worst 

1 year ago

0

XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @user_hgth78, thank you for taking the time to reach out on social media.  I understand your concern with the Stream app, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_axyfs8

13 Messages

1 year ago

I see customers have contacted both xfinity & roku

It's working fine on my tv

I believe xfinity just does not want the app streamed because they'll get more money when the box is purchased. 

Personally this was the sign/issue I needed to cancel them because it's too high anyway. Paying a carnote for cable is ridiculous. 

Thanks 

Note: This comment was created from a merged conversation originally titled Stream app is not working

0

0

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