Xfinity App on Roku

Good afternoon,

I have six Roku devices, all have the Xfinity streaming app and three days ago they all stopped working. I'm getting an error 500. I have resetted all the devices; uninstalled and reinstalled. I have the latest version and no other app has issues. As an IT professional, has there been an update or some sort. I'm running 6.9. Is there a way of downgrading to a lower version? I spoke to Roku and they say that it is an Xfinity problem.

Thank you. The app is great.

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Responses

CCBrandon1

Problem Solver

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770 Messages

2 years ago

Hello, and thank you for bringing this to our attention. That is strange all of them are impacted, and you have not found any relief by restarting. Can you confirm they are connected to your in home network, also, are you able to access xfinity.com/stream on another device at this time?

1

0

C

CU_TGRS_2001

Visitor

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2 Messages

@XfinityBrandon

I got it corrected. I logged into my account on a PC and refresh my cable modem. Unplugging it does seem to work, but nevertheless, it is working. Refresh also fixed some other issues I was having with dropped connection, network speed, and lost packets.

JB

2 years ago

0

CCBrandon1

Problem Solver

•

770 Messages

2 years ago

@CU_TGRS_2001 Perfect! Thank you for sharing your experience, It sounds like you found a solid solution to a number of concerns you have had. Please, let us know if anything changes, we are here for you 24/7. 👍

0

Xfinity Stream App

CU_TGRS_2001

Xfinity App on Roku

CCBrandon1

CU_TGRS_2001

CCBrandon1

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