All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.
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@Nova1024 wrote: All logged in and set up, but the app won’t stream a thing. Just goes to a black screen. Same thing on my iPhone, wanted to test it out. A real bummer.
does the roku play normally using youtube channel for example? what were you doing on your iphone? (just watching a streaming video?)
I have the same issue with my Roku. I can stream other content on my Roku but Xfinity Stream either goes to a black screen or sometime says error, try again.
from the roku menu move highlight to xfinity beta channel and press the * (star) key. select uninstall. after uninstall, remove all power cords and HDMI cords from the roku for 30 seconds or more. plug back in and reinstall the Roku channel. working?
Sounds like this is nationwide. Been happening most of this afternoon from what I read. I am in Ann Arbor mi. Both my Roku’s load guide works when hit watch blank screen.
I have been having same problem all night since I got home from work, is this common with Roku, I have only had for a month and have been happy so far, but if this is a common problem, not sure what to do. I can't get mine back working
My husband and I have a Roku TV and peripheral Roku on a different TV and on both we cannot watch Xfinity stream. We had no trouble streaming before this week. This is beyond frustrating. We’ve tried everything! We’ve deleted the app and reinstalled 3 to 4 times with no luck. Checked for updates. Reset and restarted the Rokus several times. We can watch Xfinity Stream on my iPhone, but it’s small and we have TVs because we like to watch things together and well...big! Sigh. We’d really like it if someone would fix this!
@LBaldwin wrote: My husband and I have a Roku TV and peripheral Roku on a different TV and on both we cannot watch Xfinity stream. We had no trouble streaming before this week. This is beyond frustrating. We’ve tried everything! We’ve deleted the app and reinstalled 3 to 4 times with no luck. Checked for updates. Reset and restarted the Rokus several times. We can watch Xfinity Stream on my iPhone, but it’s small and we have TVs because we like to watch things together and well...big! Sigh. We’d really like it if someone would fix this!
what is the error msg or issue when you select the xfinity stream channel? error message? error code?
Responses
Nova1024
New Poster
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2 Messages
2 y ago
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Rustyben
Expert
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24K Messages
2 y ago
does the roku play normally using youtube channel for example? what were you doing on your iphone? (just watching a streaming video?)
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Rustyben
Expert
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24K Messages
2 y ago
did you try streaming on your phone directly to the phone screen? you didn't say what you were doing on the phone to get the black screen previously.
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FowlerA
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3 Messages
2 y ago
I have the same issue with my Roku. I can stream other content on my Roku but Xfinity Stream either goes to a black screen or sometime says error, try again.
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FowlerA
New Poster
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3 Messages
2 y ago
Any ideas on how to fix this issue?
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Rustyben
Expert
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24K Messages
2 y ago
from the roku menu move highlight to xfinity beta channel and press the * (star) key. select uninstall. after uninstall, remove all power cords and HDMI cords from the roku for 30 seconds or more. plug back in and reinstall the Roku channel. working?
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FowlerA
New Poster
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3 Messages
2 y ago
That seemed to work. I had the issue on 2 Rokus. One fixed itself and the other was fixed by deleting and re-installing the app. Thanks!
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jonijam
New Poster
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3 Messages
2 y ago
SAME PROBLEM
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RufusTFirefly
New Poster
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1 Message
2 y ago
I am having this same problem with two rokus right now. Deleting and re-installing did not help
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applehazar
Regular Contributor
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295 Messages
2 y ago
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Bobshawjr
New Poster
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1 Message
2 y ago
I have been having same problem all night since I got home from work, is this common with Roku, I have only had for a month and have been happy so far, but if this is a common problem, not sure what to do. I can't get mine back working
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JERandstrom
New Poster
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1 Message
2 y ago
Same thing here around Chicago!
Any ideas what it might be?
The app was updated October 3rd 2019, I wonder if got pushed out?
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LBaldwin
New Poster
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1 Message
2 y ago
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Rustyben
Expert
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24K Messages
2 y ago
what is the error msg or issue when you select the xfinity stream channel? error message? error code?
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02CD09
New Poster
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1 Message
2 y ago
Same issue in Marietta, GA
I have uninstalled app, removed all cables, plugged back in and resinstalled app (all steps multiple times) and still not working.
When can we get a resolution? This appears to be a nation-wide issue.
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